Technical Solutions Specialist

3 weeks ago


Kobble Creek, Australia Ricoh Imaging Europe Full time
Job Description

We are seeking a highly skilled Technical Solutions Specialist to join our team at Ricoh Imaging Europe.

Job Summary:

This is a permanent position responsible for delivering quality technical support services to our customers via scheduled visits and remote installations. The successful candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to work independently or as part of a team.

Key Responsibilities:

  • Deliver technical solutions to meet customer needs through on-site and remote hardware and software installations.
  • Provide comprehensive training to customers on our products and services.
  • Perform troubleshooting diagnostics to resolve software issues logged by customers.
  • Conduct field service calls to achieve customer satisfaction and discuss machine faults and problems with customers in a professional manner.
  • Utilize our Phone/Remote/Onsite Support process to resolve problems efficiently.
  • Document customer sites when changes are made to the workflow and accurately account for spare parts and consumables used.
  • Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP).

Requirements:

  • High technical aptitude and excellent problem-solving skills.
  • Ability to work independently or as part of a team.
  • Strong client focus and professional attitude.
  • Proactive identification and management of potential technical issues.
  • Experience in the IT and Print copier industry is highly regarded.

Benefits:

  • Paid Parental Leave.
  • Purchased Leave Scheme.
  • Participation in our RedE recognition program.
  • Free income protection cover.
  • Wellness program.
  • Novated leasing.

Estimated Salary: £45,000 - £55,000 per annum based on experience.



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