Technical Solutions Specialist
1 week ago
We are seeking a skilled Technical Solutions Specialist to join our team at Ricoh Imaging Europe. As a key member of our technical support team, you will play a crucial role in delivering high-quality solutions to our customers.
About the RoleThis is a permanent position offering a competitive salary range of £35,000 - £50,000 per annum, depending on experience.
Your primary responsibility will be to provide exceptional customer service by resolving technical issues and delivering quality work for scheduled pre- and post-sales support via logged Service Orders.
You will be responsible for completing on-site and remote hardware and software installations, providing end-user training on our hardware and software solutions, and performing troubleshooting diagnostics of software issues.
As a Technical Solutions Specialist, you will also be required to perform field service calls that achieve customer satisfaction, discuss machine faults and problems with customers, and utilise the Phone/Remote/Onsite Support process to resolve problems efficiently.
Key Responsibilities- Deliver quality work for scheduled pre- and post-sales support to customers via logged Service Orders
- Complete on-site and remote hardware and software installations
- Provide end-user training on our hardware and software solutions
- Perform troubleshooting diagnostics of software issues
- Perform field service calls that achieve customer satisfaction
- Discuss machine faults and problems with customers in a professional manner
- Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently
To be successful in this role, you will require:
- High technical aptitude and ability to work alone or as part of a team
- Experience in resolving high-pressure technical situations (desirable)
- Current driver's license and willingness to obtain WWCC
- Strong client focus and professional attitude
- Proactive identification and management of potential technical issues
- Experience in the IT and Print copier industry (highly regarded)
We offer a range of benefits, including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Ricoh Imaging Europe is committed to delivering high-quality solutions to our customers. We take pride in giving back to our employees for their contribution to our success.
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