Technical Solutions Specialist

1 week ago


Kobble Creek, Australia Ricoh Imaging Europe Full time
Job Description

We are seeking a skilled Technical Solutions Specialist to join our team at Ricoh Imaging Europe. As a key member of our technical support team, you will play a crucial role in delivering high-quality solutions to our customers.

About the Role

This is a permanent position offering a competitive salary range of £35,000 - £50,000 per annum, depending on experience.

Your primary responsibility will be to provide exceptional customer service by resolving technical issues and delivering quality work for scheduled pre- and post-sales support via logged Service Orders.

You will be responsible for completing on-site and remote hardware and software installations, providing end-user training on our hardware and software solutions, and performing troubleshooting diagnostics of software issues.

As a Technical Solutions Specialist, you will also be required to perform field service calls that achieve customer satisfaction, discuss machine faults and problems with customers, and utilise the Phone/Remote/Onsite Support process to resolve problems efficiently.

Key Responsibilities
  • Deliver quality work for scheduled pre- and post-sales support to customers via logged Service Orders
  • Complete on-site and remote hardware and software installations
  • Provide end-user training on our hardware and software solutions
  • Perform troubleshooting diagnostics of software issues
  • Perform field service calls that achieve customer satisfaction
  • Discuss machine faults and problems with customers in a professional manner
  • Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently
Requirements

To be successful in this role, you will require:

  • High technical aptitude and ability to work alone or as part of a team
  • Experience in resolving high-pressure technical situations (desirable)
  • Current driver's license and willingness to obtain WWCC
  • Strong client focus and professional attitude
  • Proactive identification and management of potential technical issues
  • Experience in the IT and Print copier industry (highly regarded)
Benefits

We offer a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing
About Ricoh Imaging Europe

Ricoh Imaging Europe is committed to delivering high-quality solutions to our customers. We take pride in giving back to our employees for their contribution to our success.



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