Technical Field Support Specialist

4 weeks ago


Kobble Creek, Australia Ricoh Imaging Europe Full time
Job Overview

We are seeking an experienced Technical Field Support Specialist to join our team at Ricoh Imaging Europe. This is a permanent position that offers a unique opportunity for a skilled professional to deliver high-quality technical support and services to our customers.

About the Role

The successful candidate will be responsible for providing technical assistance and support to our clients across various locations, ensuring timely resolution of technical issues and maintaining a high level of customer satisfaction. The role requires excellent communication and interpersonal skills, as well as the ability to work independently in a client site or as part of a team.

Key Responsibilities
  • To deliver quality technical support services to our customers via logged service orders, ensuring timely resolution of technical issues and meeting service objectives.
  • To complete on-site and remote hardware and software installations, providing end-user training on our products and solutions.
  • To perform troubleshooting diagnostics of software issues logged via service orders, utilizing the phone/remote/on-site support process to resolve problems efficiently.
  • To discuss machine faults and problems with customers in a professional manner, advising them on all aspects of the service call.
  • To document customer sites when changes have been made to the workflow, accurately accounting for spare parts and consumables used in achieving service objectives.
Requirements
  • A high level of technical aptitude and experience in resolving high-pressure technical situations would be highly desirable.
  • A current driver's license and willingness to obtain WWCC.
  • Ability to work alone in a client site or as part of a team.
  • Strong client focus, professional attitude, and proactive identification and management of potential technical issues.
  • Experience in the IT and print copier industry would be highly regarded.
What We Offer
  • A competitive salary range of €50,000 - €70,000 per annum.
  • Paid parental leave, purchased leave scheme, participation in our RedE recognition program, free income protection cover, wellness program, and novated leasing.


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