Customer Support Specialist
6 days ago
Ricoh, a world-leading provider of workplace technology, is committed to improving work life by delivering exceptional user experiences. We strive to create seamless and satisfactory interactions for our customers.
Responsibilities- We seek an experienced Customer Support Specialist to join our team, ensuring prompt and professional responses to customer inquiries via phone and email communication channels.
- The successful candidate will assist customers with product navigation, troubleshooting, and usage to guarantee a high level of satisfaction.
- The role involves processing and escalating customer requests/orders, maintaining accuracy and adhering to company guidelines.
- We expect our Customer Support Specialist to develop strong relationships with customers, actively listening to their concerns and demonstrating a genuine commitment to resolving issues.
- The ideal candidate will possess a comprehensive understanding of our products and services to address customer inquiries accurately.
- Maintaining accurate records of customer interactions, inquiries, and resolutions using our CRM system is essential.
- The Customer Support Specialist will adhere to company standards for customer support, ensuring consistent delivery of exceptional service.
- Paid parental leave allows us to support the well-being of our employees.
- We offer a purchased leave scheme to accommodate varying needs.
- Our RedE recognition program rewards excellence and dedication.
- Free income protection cover provides financial security.
- A wellness program promotes employee health and well-being.
- Novated leasing options are available to support lifestyle choices.
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Customer Service Specialist
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