Field Service Professional
3 weeks ago
Establish a rewarding career with Ricoh Imaging Europe as a Field Service Professional. This permanent role offers an attractive salary, commensurate with your experience and qualifications.
About the JobWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Professional, you will be responsible for delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders.
- You will complete on-site and remote hardware and software installations, providing end-user training on our hardware and software solutions.
- Perform troubleshooting diagnostics of software issues that have been logged via Service Orders, ensuring efficient resolution.
- You will also perform Field Service calls that achieve the service objectives of customer satisfaction, discussing machine faults and problems with customers in a professional manner.
- Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently, following all processes for Chargeable Services calls.
- Document customer sites when changes have been made to the workflow, accurately accounting for all spare parts and consumables used in the achievement of Service objectives.
- Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP).
To be successful in this role, you will need:
- A high technical aptitude and ability to work alone or as part of a team.
- Experience in resolving high-pressure technical situations, preferably in the IT and Print copier industry.
- A current driver's license and willingness to obtain WWCC, along with a strong client focus and professional attitude.
In return for your expertise, we provide a comprehensive package including:
- Paid Parental Leave, enabling you to balance your personal and professional life.
- The Purchased Leave Scheme, offering flexibility and work-life balance.
- Participation in our RedE recognition program, acknowledging your hard work and dedication.
- Free income protection cover, safeguarding your financial well-being.
- A Wellness program, promoting a healthy lifestyle and overall well-being.
- Novated leasing, supporting your transport needs.
This permanent position comes with a competitive salary ranging from £45,000 to £65,000 per annum, depending on your experience and qualifications.
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