Customer Experience Associate

3 weeks ago


Eastern Creek, Western Australia Ricoh Full time

About the Role:

At Ricoh, we're seeking a skilled Customer Experience Associate to join our team. As a key member of our support team, you'll play a vital role in delivering exceptional service to our customers.

Key Responsibilities:

  • Respond to customer inquiries and concerns via phone and email, providing prompt and professional communication.
  • Assist customers with product navigation, troubleshooting, and usage to ensure a seamless experience.
  • Process customer requests and orders, ensuring accuracy and compliance with company guidelines.
  • Develop a comprehensive understanding of our products and services to address customer inquiries effectively.
  • Maintain accurate records of customer interactions and resolutions using our CRM system.

What We Offer:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing

Employment Type: Permanent



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