Technical Support Specialist

2 weeks ago


Kobble Creek, Australia Ricoh Imaging Europe Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Ricoh Imaging Europe. As a key member of our support team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction with our products and solutions.

Key Responsibilities:

  • Provide high-quality technical support via logged Service Orders, ensuring timely resolution of customer issues.
  • Complete on-site and remote hardware and software installations, ensuring seamless integration with existing systems.
  • Deliver end-user training on our hardware and software solutions, empowering customers to get the most out of our products.
  • Perform troubleshooting diagnostics of software issues, identifying root causes and implementing effective solutions.
  • Collaborate with customers to discuss machine faults and problems, providing professional guidance and advice.
  • Utilize the Phone/Remote/Onsite Support process to resolve problems efficiently, minimizing downtime and disruption.
  • Accurately account for all spare parts and consumables used in the achievement of Service objectives, maintaining compliance with company processes.
  • Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP), ensuring expertise in new technologies and solutions.

Requirements

  • High technical aptitude, with experience in resolving high-pressure technical situations desirable.
  • Current driver's license and willingness to obtain Working with Children Check (WWCC).
  • Ability to work alone or as part of a team, adapting to changing priorities and deadlines.
  • Strong client focus, with a professional attitude and proactive approach to managing potential technical issues.
  • Experience in the IT and print copier industry highly regarded.

What We Offer

Ricoh is committed to giving back to our employees for their contributions to our success. We offer a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing

Estimated Salary

$60,000 - $80,000 per annum, depending on experience and location.



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