Customer Service Specialist

1 month ago


Eastern Creek, Western Australia Ricoh Full time

About Ricoh

Ricoh is a world-leading provider of workplace technology dedicated to improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

We harness the infinite potential of the collective imagination as our daily pursuit. Our culture is built on openness, where we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Job Summary

We are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving customer issues promptly and professionally.

Responsibilities

  • Respond to customer inquiries, concerns, and requests via phone and other communication channels.
  • Assist customers with product navigation, troubleshooting, and usage to ensure a seamless experience.
  • Process and escalate customer requests/orders, ensuring accuracy and compliance with company guidelines.
  • Strive to achieve high levels of customer satisfaction and loyalty by actively listening to customers, empathising with their concerns, and demonstrating a genuine commitment to resolving their issues.
  • Identify customer issues and provide appropriate solutions utilising company tools, adhering to established guidelines.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using our customer relationship management (CRM) system.
  • Collaborate with other team members and departments to resolve complex customer issues, share knowledge, and maintain a positive team environment.

What We Offer

  • A competitive salary of approximately $65,000 per annum, based on location and experience.
  • Paid Parental Leave and Purchased Leave Scheme to support work-life balance.
  • Participation in our RedE recognition program, free income protection cover, wellness program, and novated leasing benefits.
  • An opportunity to grow your career in a dynamic and innovative company.

Requirements

To be successful in this role, you should have excellent communication and problem-solving skills, a strong ability to work independently and collaboratively, and a passion for delivering exceptional customer service.



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