Culturally Sensitive Customer Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeCommunity Full time $90,000 - $120,000
Support Indigenous Communities as a Customer Service Specialist

The First Nations customer support line is committed to supporting our Aboriginal and Torres Strait Islander customers. Bankers on this line will be culturally trained and are responsible for handling everyday banking enquiries, such as balance enquires, general banking enquiries, internet and phone banking enquiries, lost and stolen cards, cancelling direct debits, identification/authentication, account opening and other remote services.

Our team of specialists come from a range of backgrounds but share a passion for connecting with people, problem solving and customer service. Experience or qualifications in banking aren't required - we'll teach you everything you need to know about banking and provide ongoing one-on-one coaching and professional development.

Key Responsibilities
  • Work with a large, energetic service team to support customers over the phone
  • Provide peace of mind to customers by troubleshooting issues, such as technical problems, lost and stolen cards, etc.
  • Build your skills and banking knowledge quickly through formal training and mentorship from leaders
Requirements
  • A demonstrated connection and passion to support the Indigenous Community
  • Customer-focused with a strong sense of purpose to assist customers with their individual needs
  • Being an active user and promoter of technology, strong work ethic and resilience, excellent communications skills and ability to engage and understand customer needs
  • Attention to detail and keen eye for accuracy, strong sense of professionalism and ambition, being keen to upskill and learn the fundamentals of banking

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