Customer Success Specialist
2 days ago
We are seeking a Customer Success Specialist to join our team.
The ideal candidate will have experience working in the wholesale industry or at a multi-brand retailer, ideally as a Buyer or similar role. They will also possess extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail industries.
The Customer Success Specialist will be responsible for driving customer retention, product adoption, and customer engagement through data-driven insights and proactive strategies.
- Drive retention and product adoption by analyzing customer data and identifying opportunities for growth.
- Develop and execute proactive engagement strategies to ensure seamless customer transitions and long-term success.
- Collaborate with sales teams to convert brands that are leveraging the platform complimentary through the retail partnerships program to paying customers.
Key Responsibilities:
- Own Product adoption and Customer Retention for retail partnerships in the APAC region.
- Manage multi-brand retailers in Australia, guiding customers through the full lifecycle—from onboarding and adoption to expansion and renewal.
- Build strong relationships with key stakeholders quickly at the customers, including the c-suite, to influence change across their organisation.
Requirements:
- Experience working in the wholesale industry or at a multi-brand retailer, ideally as a Buyer or similar role.
- Extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail industries.
- Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively.
You'll Enjoy:
- A flexible work environment that empowers you to do your best work.
- A culture that celebrates performance.
- The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard.
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