Technology Support and Services Specialist II

1 month ago

Melbourne, Victoria, Australia Florida Tech Full time
Job Summary:

As a Technology Support Specialist II at Florida Tech, you will be responsible for delivering top-notch support services to our end-users. Your expertise will cover a wide range of areas, including installations, consultations, troubleshooting, user assistance, and training. You will work closely with student workers to ensure seamless support for our technology needs.

Main Responsibilities:

  • Provide tier 1 and 2 support for IT-related services, including installations, consultations, and troubleshooting
  • Collaborate with student workers to ensure effective support for our end-users
  • Develop and lead training sessions for faculty, staff, and students
  • Assist with employee onboarding and offboarding, including computer setup and training
  • Execute routine activities of Information Technology, such as shipping and receiving of hardware
  • Propose services, applications, and procedures to improve or assist with business processes
  • Enforce security practices and controls according to institutional policy and industry best practices
  • Collaborate with IT staff and leadership to enhance IT services for the Florida Tech community

Requirements:

  • 1-3 years of experience in a related field
  • Previous experience working in a fast-paced team environment
  • Associate Degree or Bachelor's Degree in Management Information Systems or other equivalent combination of education and experience
  • Strong customer service skills
  • Strong analytical skills and attention to detail
  • Ability to interact professionally and effectively across all levels of an organization
  • Strong knowledge of PC systems and MAC systems (desktop and laptops)
  • Experience supporting mobile devices
  • Ability to prioritize multiple projects and tasks and work independently with little supervision

Equal Opportunity:

Florida Tech is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status, or retirement status.

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