Customer Service Relationship Manager

5 days ago


Newcastle, New South Wales, Australia Rentokil Initial Full time
Job Description

We are seeking an experienced Customer Service Relationship Manager to join our team in Newcastle.

This role will involve providing exceptional customer service, sales, and support via phone and email. The successful candidate will be responsible for managing customer relationships, resolving queries quickly, and meeting sales targets.

Main Responsibilities:

  • Provide excellent customer service and support over the phone and via email
  • Manage customer relationships to identify sales opportunities and convert them into revenue
  • Resolve customer queries promptly and efficiently
  • Meet sales targets and contribute to the growth of our business
  • Maintain accurate customer records and databases

Requirements:

  • Experience working in a customer-facing role or call centre environment (essential)
  • Demonstrated ability to sell products and services over the phone (essential)
  • Proficient in using multiple database systems and email programs (desirable)
  • Excellent communication and problem-solving skills
  • Able to work under pressure and meet deadlines

About Us:

Rentokil Initial is a leading provider of pest control and facilities management services. We pride ourselves on delivering high-quality services to our customers and creating a positive experience for our employees.

Salary: £25,000 - £30,000 per annum (dependent on experience)



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