Senior Administrative Officer
1 day ago
Austin Health is a leading provider of tertiary health services, professional education, and research across three campuses in the north-east of Melbourne. We have a highly engaged, diverse, and collaborative workforce united by our purpose: to help people live healthy and fulfilling lives.
Our vision is to be a world-class healthcare organization, delivering exceptional patient care, while fostering innovation and advancing knowledge in medical science and clinical practice.
About the RoleWe are seeking an experienced Administrative Officer to join our dynamic team in the Cardiology Department at Austin Health. As a key member of our department, you will play a vital role in providing high-quality administrative support, ensuring seamless operations, and contributing to the delivery of exceptional patient care.
Key Responsibilities:- Provide exceptional customer service to patients, visitors, and staff members, responding promptly to inquiries, and resolving issues efficiently.
- Manage appointments, bookings, and schedules for consultants, clinics, and diagnostic procedures, ensuring accurate and up-to-date records.
- Process and maintain accurate patient records, including demographic information, medical histories, and treatment plans, adhering to confidentiality and data protection policies.
- Liaise with clinicians, nursing staff, and other departments to ensure effective communication, coordination, and collaboration.
- Demonstrate a mature, courteous, polite, and helpful manner when interacting with patients and colleagues, promoting a positive and respectful work environment.
- Certificate III or higher in Business Administration or related field.
- Minimum 2 years' experience in a similar administrative role, preferably in a healthcare setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- Strong organizational and time management skills, with attention to detail and accuracy.
Austin Health offers a rewarding and challenging work environment, with opportunities for professional growth and development. Our employees enjoy a range of benefits, including generous salary packaging, flexible working arrangements, and access to training and career advancement programs.
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People, celebrating diversity and inclusion in all aspects of our work.
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