Education Support Officer

4 weeks ago


Heidelberg, Victoria, Australia Melbourne Polytechnic Full time

About Melbourne Polytechnic

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  • Melbourne Polytechnic is a leading institution in delivering vocational training with a rich history dating back to 1912.
  • We pride ourselves on offering unique learning experiences with an applied focus, taught by experienced and industry-recognised professionals.
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Job Overview

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We are seeking an Education Support Officer to join our administration team, providing high-level administrative support to both Vocational Education and Higher Education programs. The successful candidate will be responsible for implementing the institute's policies and procedures, ensuring efficient and effective administration, and maintaining confidentiality of student records.

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Duties and Responsibilities

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  • Provide proficient use of software applications, including Outlook, MS Word, MS Excel, SharePoint, CELCAT, and Student Management System (STRATA), with a strong focus on accuracy and attention to detail.
  • Support project areas in monitoring outstanding results, unresolved attendance, and training plans, working closely with departments to rectify issues and implement course standards.
  • Assist programs in academic administration, including assessment procedures, flexible learning, and day-to-day student management.
  • Contribute to the administration of accreditation/renewal of accreditation processes for courses, as instructed by the Directorate Administrator.
  • Attend and participate in departmental and institute training sessions to upskill and maintain knowledge of legislative and internal processes.
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Required Skills and Qualifications

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  • A current Working With Children Check (Employee).
  • Valid National Police Check.
  • Appropriate experience in administrative support roles, preferably in an education setting.
  • Demonstrated high-level administrative and organisational skills, including document presentation, drafting, and formatting, spreadsheet creation, database maintenance, filing, and administrative systems maintenance.
  • Demonstrated ability to undertake administrative support of internal and external accreditation processes in Vocational Education.
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About You

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You will possess excellent communication and interpersonal skills, with the ability to work collaboratively within a dynamic team environment. A strong attention to detail, organisational skills, and proficiency in Microsoft Office suite are essential for this role.

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How to Apply

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  • Please submit your application via our website, including a current CV and cover letter addressing the Key Selection Criteria outlined in the position description.
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Salary and Benefits

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The estimated annual salary for this position is approximately $59,804 - $64,577, plus superannuation benefits. We offer a competitive remuneration package and opportunities for professional growth and development.

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Language Code: en



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