Front Office Experience Leader

13 hours ago

Melbourne, Victoria, Australia beBeeLuxury Full time $90,000 - $120,000

The role of Front Office Manager is to lead the heart of our guest experience, driving a team to deliver genuine, personalised luxury at every interaction. This involves creating a culture where people feel inspired, supported and motivated to deliver their very best every day.

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As a Front Office Manager, you will be responsible for leading a team to deliver exceptional guest experiences. You will inspire your team to create a positive, high-performing culture and ensure that every interaction with guests reflects true luxury service standards.

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This is a rare opportunity to make your mark in a prestigious hotel, shaping both the guest journey and your team's growth. As part of a large hospitality group, you will have access to future pathways into senior leadership while making a tangible impact on the success of the hotel today.

">Key Responsibilities
  • Lead, mentor and engage the Front Office team to create a positive, high-performing culture.
  • Inspire your team to deliver authentic, thoughtful and seamless guest experiences.
  • Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Provide regular coaching and constructive feedback to support individual and team development.
  • Handle guest feedback and concerns with empathy, professionalism and a solutions-first approach.
  • Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
  • Implement training and development initiatives that empower your team to exceed expectations.
  • Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
  • Monitor and manage Front Office operations with efficiency and attention to detail.
Qualifications
  • Proven experience as a Front Office Manager in a hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring and developing teams.
  • A calm and composed presence under pressure, with excellent problem-solving skills.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organisational and time-management abilities to manage competing priorities.
  • An energetic, team-focused and proactive attitude.
  • Natural ability to build trust and maintain strong relationships with both guests and colleagues.
What's In It For You
  • Great benefits – worldwide discounts on accommodation and food & beverage from day one
  • Team discounts
  • Free nights' accommodation on your work anniversary
  • Discounted health insurance and a free confidential Employee Assistance Program
  • A vibrant, supportive team culture in a luxury hotel
  • Easy location – avoid the CBD commute and work close to home
  • Access to award-winning training, development and genuine career growth

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