Front Office Team Leader

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

As a Front Office Team Leader, you're more than just the first impression—you're the heartbeat of the guest experience. Reliable, approachable, and always engaged, you lead from the front and bring out the best in your team. From a smooth check-in to a warm farewell, you make every moment memorable. With your sharp eye for detail and genuine care, you help create stays that guests remember—and want to return for.

What you will be doing :

  • Be the go-to leader on the Front Desk—supporting the team and setting the tone for a smooth and memorable guest experience.
  • Make arrivals, departures, and everything in between feel effortless for our guests; maintain accurate guest accounts and provide helpful, accurate information.
  • Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Lead by example, creating a supportive, energetic team culture that delivers warm, personal service every time.
  • Monitor training and offer guidance to team members while on shift.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

The successful candidate will :

  • Have the ability to work rotating 7-day roster.
  • Prior experience using Opera Cloud is preferred.
  • A natural people-person with a passion for hospitality and a guest-first mindset.
  • Be proactive and resourceful when attending to guest requests.
  • Have great attention to detail.
  • Be reliable and well-groomed.
  • Be a strong team player with excellent communication and interpersonal skills.
  • Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual-branded hotel with 473 rooms, conveniently located in the CBD.

Everything we do aims to make our guests and our staff feel welcome and valued, providing the best experience they deserve

What is in it for you?

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the globe
  • Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

#J-18808-Ljbffr

  • Front Office Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    Join to apply for the Front Office Team Leader role at PARKROYAL Melbourne Airport. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels, with three based in Melbourne, including PARKROYAL Melbourne...

  • Front Office Team Leader

    3 weeks ago

    Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    Join to apply for the Front Office Team Leader role at PARKROYAL Melbourne Airport.Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels, with three based in Melbourne, including PARKROYAL Melbourne...

  • Front Office Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    **About the Hotel**:Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms with a dedicated conference floor boasting 5 conference rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time **Front Office Team Leader** to join our team.You will have the...

  • Front Office Team Leader

    7 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time $70 - $80

    Hotel Operations ManagerIn this dynamic role, you will oversee the day-to-day management of our hotel's front office operations. Your responsibilities will include leading a team to create exceptional guest experiences, ensuring seamless interactions between departments, and developing strategies to enhance staff growth and engagement.Key qualifications for...

  • Front Office Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    OverviewPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.This role is based at...

  • Front Office Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    Overview Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash. This role is based at...

  • Front Office Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Parkroyal Melbourne Airport Full time

    OverviewPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.Our guests and our associates are at the heart of everything we do.In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.This role is based at PARKROYAL...

  • Front Office Team Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $85,000

    Job OpportunityWe are seeking a detail-oriented and enthusiastic Assistant Front Office Manager to join our dynamic hospitality team. As a pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.Main ResponsibilitiesSupport the...

  • Front Office Experience Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $78,901 - $123,456

    **Job Opportunity: Front Office Manager**We are seeking an exceptional leader to join our Front Office team as a Front Office Manager. As a key member of our hotel's leadership, you will be responsible for driving guest experience excellence and fostering a positive, high-performing culture within the Front Office.Key Responsibilities:Lead and mentor the...

  • Front Office Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAmbassador Full time $80,000 - $100,000

    **Job Summary**We are seeking a highly skilled and experienced Assistant Front Office Manager to lead our Front Office, Telephones, and Night Audit functions.The ideal candidate will have exceptional leadership and interpersonal skills, with the ability to maximize Rooms Operations and ensure service standards are maintained.This role is perfect for...