Front Office Manager

4 weeks ago

Melbourne, Victoria, Australia Crown Resorts Full time

2 days ago Be among the first 25 applicants

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BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

We are currently seeking a highly experienced and driven Front Office Manager to lead our Front Office operations. Reporting into the Rooms Divisions Manager, you will play a key role in driving service excellence, operational efficiency, and team development, while ensuring compliance with Crown standards and procedures.

Key Responsibilities

  • Oversee all aspects of the Front Office, including Front Desk, Bell Desk, Driveway, and Duty Managers, ensuring seamless daily operations and exceptional guest service.
  • Champion service standards across all touchpoints and lead service recovery efforts for escalated guest concerns.
  • Manage departmental budgets and P&L reporting, ensuring financial targets are met while maintaining operational efficiency.
  • Coach, counsel, and develop a high-performing team, fostering a culture of accountability, growth, and continuous improvement.
  • Liaise with key internal stakeholders across Crown properties and departments, while ensuring all policies, procedures, and compliance standards are upheld and regularly reviewed.

About you

  • Proven background in hotel management within a 5-star property, with at least 3–5 years in a senior leadership role.
  • Strong understanding of hotel operations, with the ability to manage budgets, interpret P&L reports, and drive business outcomes.
  • A passion for delivering exceptional guest experiences, with a proactive approach to service recovery and conflict resolution.
  • Proficiency in hotel systems such as Opera (preferred), with the ability to adapt quickly to new technologies and processes.
  • A calm, composed, and action-oriented leader who leads by example. You'll be known for your integrity, reliability, and excellent communication skills.

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

We are currently seeking a highly experienced and driven Front Office Manager to lead our Front Office operations. Reporting into the Rooms Divisions Manager, you will play a key role in driving service excellence, operational efficiency, and team development, while ensuring compliance with Crown standards and procedures.

Key Responsibilities

  • Oversee all aspects of the Front Office, including Front Desk, Bell Desk, Driveway, and Duty Managers, ensuring seamless daily operations and exceptional guest service.
  • Champion service standards across all touchpoints and lead service recovery efforts for escalated guest concerns.
  • Manage departmental budgets and P&L reporting, ensuring financial targets are met while maintaining operational efficiency.
  • Coach, counsel, and develop a high-performing team, fostering a culture of accountability, growth, and continuous improvement.
  • Liaise with key internal stakeholders across Crown properties and departments, while ensuring all policies, procedures, and compliance standards are upheld and regularly reviewed.

About you

  • Proven background in hotel management within a 5-star property, with at least 3–5 years in a senior leadership role.
  • Strong understanding of hotel operations, with the ability to manage budgets, interpret P&L reports, and drive business outcomes.
  • A passion for delivering exceptional guest experiences, with a proactive approach to service recovery and conflict resolution.
  • Proficiency in hotel systems such as Opera (preferred), with the ability to adapt quickly to new technologies and processes.
  • A calm, composed, and action-oriented leader who leads by example. You'll be known for your integrity, reliability, and excellent communication skills.

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesHospitality

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