Front Office Luxury Experience Director

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
Job Overview

The Front Office Manager leads the heart of our guest experience, driving their team to deliver genuine, personalised luxury at every interaction.

Key Responsibilities
  • Lead, mentor and engage the Front Office team to create a positive, high-performing culture.
  • Inspire your team to deliver authentic, thoughtful and seamless guest experiences.
  • Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.

Maintaining open lines of communication with all colleagues is key to success in this position. This enables you to address any issues promptly and provide support where needed. Strong problem-solving skills are also essential in resolving conflicts and finding solutions that meet the needs of both staff and guests.

A bachelor's degree in hospitality management or a related field would be beneficial for someone taking on this role, but not essential. Experience working within a fast-paced environment is crucial, as is having a strong understanding of customer service principles.

Benefits

We offer a range of benefits to support the well-being of our employees. These include comprehensive health insurance, life insurance, paid time off, and professional development opportunities.

What We Offer

This role offers a competitive salary, bonus scheme, and excellent career progression opportunities. You will be working with a talented and dedicated team, who share your passion for delivering exceptional service.

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