Front Office Team Leader

3 weeks ago

Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

Join to apply for the Front Office Team Leader role at PARKROYAL Melbourne Airport.

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels, with three based in Melbourne, including PARKROYAL Melbourne Airport, Pan Pacific Melbourne, and PARKROYAL Monash.

This role is based at PARKROYAL Melbourne Airport, located adjacent to Melbourne Airport. The property features 276 guest rooms, over 1,000 square metres of conferencing space, and the Airo Restaurant & Bar.

The Role

As the Front Office Team Leader, you'll be the friendly face and steady hand that ensures our guests feel welcomed, valued, and taken care of. You'll lead by example, supporting the team to deliver smooth check-ins, efficient problem-solving, and memorable moments that keep guests coming back.

Qualifications
  • Previous experience in a front office or guest services role (hospitality experience essential)
  • Proven leadership skills with a supportive, hands-on approach
  • Strong communication and problem-solving abilities
  • Ability to work a flexible roster, including evenings, weekends, and public holidays
  • A passion for hospitality and creating memorable guest experiences
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality
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