IT Operations Lead

6 days ago

Australia Boston Scientific Gruppe Full time
About the Role

The IT Operations Lead will be accountable for overseeing the core technology services for the Australian and New Zealand business, including end-user support, networking and infrastructure, digital technologies & platforms, and leading IT projects.

This role will strategically partner with Boston Scientific's stakeholders to deliver business insights through innovative digital solutions and services.

The IT Operations Lead will report to the Associate IT Director, ANZ, and will collaborate within a regional/global matrix environment to ensure that all systems and the management of processes align with the current and future business requirements and adhere to regulatory standards.

Key Responsibilities
  • Leading Digital Workplace Enablement
    • Leading all facets of the digital workplace enablement of ANZ users, including user device standards and policies, user device lifecycle management, collaboration solutions, mobility solutions, and video conferencing solutions.
  • Strategic Initiatives
    • Leading and contributing to the ANZ IT strategic initiatives focused on end-user support, encompassing on-site services, leveraging global/regional remote services, and self-service/automation solutions for the ANZ business.
  • Application Support
    • Overseeing the efficient daily operations of IT Application support for the ANZ business, ensuring that issues are resolved promptly.
  • Communication and Collaboration
    • Facilitating efficient communication among technical teams, vendors, and internal clients to guarantee the seamless operation of core technology services.
  • Business Partnership
    • Partnering with the ANZ functional and business units to identify and understand the opportunities where the IT organization can make an impact by offering practical and innovative solutions.
  • Process Improvement
    • Identifying and implementing effective and efficient process improvements, ensuring to prioritize demand across all ANZ functional and business units.
  • Strategic Direction
    • Working collaboratively with cross-functional and technical teams to provide strategic direction and serve as an advocate to promote the benefits of platforms, services, solutions, and capabilities.
  • Project Management
    • Providing project and product management for on-going and future enhancements to the existing services and new investments that will generate business value.
Key Competencies
  • Leadership
    • Acts as a resource and mentor.
    • Leads projects with manageable risks and resource requirements, often broader, cross-functional projects.
  • Functional Expertise
    • Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.
  • Collaboration
    • Works effectively with others across the team to achieve goals.
    • Demonstrates proficient communication and partnership in interactions with others.
  • Relationship Building
    • Establishes and maintains strong relationships internally and externally.
    • Contributes to a culture of respect, diversity, and inclusion.
    • Earns the respect and trust of others through effective interpersonal skills, integrity, and authenticity.
  • Customer Focus
    • Identifies internal/external customer needs and ensures the effective delivery of high-quality solutions, products, and services that meet or exceed customer expectations.
  • Analysis
    • Analyses problems and opportunities and their impact on outcomes.
    • Takes fact-based and stakeholder information into account to make sound decisions.
  • Planning
    • Implements initiatives and plans that align with individual and team objectives.
    • Carries out initiatives with clear deliverables, milestones, accountabilities, and measures of success.
  • Execution
    • Pursues all assignments and projects until completion.
    • Follows through on assignments to ensure successful completion.
Skills and Qualifications
  • Education
    • Bachelor's degree in computer science or software engineering, related technical degree, or equivalent combination of education and experience.
  • Experience
    • 6+ years total experience: 3+ years of experience in end-user support, 3+ years of experience working with networking and IT infrastructure.
  • Technical Background
    • Strong technical background and experience implementing and driving adoption of core technology services, such as networking, video conferencing capabilities, among others.
  • Microsoft 365 Suite
    • Demonstrated experience with Microsoft 365 Suite implementations including end-user adoption, training, and process automation.
  • Organizational Skills
    • Excellent organizational skills, experience leading large development teams and strategic initiatives.
  • Project Management
    • Experience managing projects financials, operational budgets, vendor relationships, contracts, and negotiations.
  • Communication
    • Ability to effectively communicate with internal and external stakeholders and business leaders.
  • Technical Communication
    • Ability to communicate highly technical solutions to business partners at their level of technical understanding.
  • Knowledge
    • Deep and broad knowledge of multiple technologies with extensive knowledge of the capabilities and constraints of technologies supported.
  • Environmental Awareness
    • Demonstrated understanding of environmental shifts in technology and the impact against products.
  • Time Management
    • Ability to produce high-quality results under tight time constraints.
  • Regulatory Compliance
    • Proven experience working in a regulated environment with quality systems which includes strong documentation skills.

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