Observability Platform Operations Lead

1 week ago

Australia ING Bank N.V. Full time

The Centre of Expertise (CoE) for Site Reliability Engineering (SRE) supports the organization's strategy by enabling SRE capabilities towards continuous focus on system health, reliability, availability, capacity, performance, continuity, and management of IT services.

This is an excellent opportunity for a seasoned Platform Operations Lead to join our SRE COE team for this newly created position reporting to the Site Reliability Engineering Lead. You'll play a critical role in managing and maintaining our organization's observability and incident response technology infrastructure and services.

This role combines technical expertise, leadership, and strategic thinking to drive operational excellence. It requires collaboration with a large set of stakeholders across infrastructure, security, platform engineering, and SRE to ensure applications run smoothly and are scalable.

Key Responsibilities:

  • Lead the operation, maintenance, and optimization of our current and future observability platforms to ensure 24/7 availability and reliability.
  • Lead incident response efforts, including root cause analysis, resolution tracking, and post-incident reviews.
  • Develop, track, and report on SLI/SLO and key performance indicators for the observability platforms.
  • Mentor and lead a team of platform operations DevOps/Engineers.
  • Collaborate with security teams to enforce best practices, maintain platform security, and address vulnerabilities.
  • Plan and manage a backlog of support work including but not limited to incident response, defects, vulnerabilities, and security/risk related documentation.

Requirements:

  • Solid knowledge of running/maintaining Splunk, Prometheus, Grafana application and infrastructure.
  • Demonstrated experience with running a small operations function within a broader technology organization.
  • Good working knowledge of Container Technologies Docker, OpenShift, Kubernetes.
  • Good working knowledge of virtualization technologies - VM Ware environments.
  • Good working knowledge of Azure Cloud technologies (Azure DevOps, Azure Cloud, etc.).
  • Experienced in one or more scripting languages - PowerShell, Python, BASH.

What We Offer:

  • Discounted ING Health Insurance.
  • An additional Rest Day to support your wellbeing.
  • This role is based in NSW. ING's approach to flexible working (FlexING) means you can work 50/50 in office and from home.

About Us:

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly, and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result, we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

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