Operations Systems Lead
1 week ago
We are seeking an experienced Operations Systems Lead to join our team at Singtel Group. As a key member of our organization, you will play a pivotal role in delivering a major upgrade to one of our largest core platforms.
Key Responsibilities- Platform Delivery: Lead the integration and delivery of the upgraded core platform, ensuring it meets all technical specifications and operational standards.
- Operational Excellence: Oversee the transition from project delivery to operations, ensuring the platform is fully operational and supported by robust processes.
- AWS Expertise: Apply your deep understanding of AWS to guide the platform's architecture and ensure it aligns with best practices and Singtel Group's strategic goals.
- Team Leadership: Manage and mentor a diverse team, both onshore and offshore, to ensure they are equipped to support the platform post-delivery.
- Stakeholder Engagement: Collaborate with key business units to ensure the platform meets current and future needs, acting as the main point of contact for escalations and inquiries.
- Continuous Improvement: Drive ongoing optimization of the platform, implementing automation and monitoring solutions to enhance performance and reliability.
- Financial Oversight: Manage the operational budget, ensuring that expenditures align with the capital plan and that any risks are identified and mitigated early.
- Compliance & Governance: Ensure that all operations adhere to Singtel Group's policies and regulatory requirements, maintaining the highest standards of compliance.
- Technical Expertise: Strong AWS knowledge with a focus on designing and managing large-scale, enterprise-level platforms.
- Operational Savvy: Proven experience in managing post-delivery operations, ensuring platforms are reliable, efficient, and meet SLAs.
- Engineering Mindset: Ability to oversee the technical delivery of a platform, ensuring it meets all engineering standards and operational requirements.
- People Skills: A collaborative leader who can motivate and manage a diverse team, ensuring they are aligned with Singtel Group's goals and values.
- Problem-Solving: Strong analytical skills to identify and resolve issues, with the ability to drive outcomes through collaboration and leadership.
- Vendor Management: Experience in managing external partners, ensuring they deliver high-quality services and adhere to contractual KPIs.
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