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Regional Operations Team Lead

2 months ago

Australia Benetas Full time
Job Description

Job Title: Regional Operations Team Lead - Home Care Package Operations Manager

Job Summary:

Benetas is seeking a highly skilled and experienced Regional Operations Team Lead to join our Rural North West team. As a key member of our leadership team, you will be responsible for leading the delivery of home care packages and aged care services to provide optimum person-centered care and services to our clients and their families.

Key Responsibilities:

  • Lead a high-performing team to achieve key performance indicators and business targets
  • Develop and implement a Quality Continuous Improvement Plan to ensure high-quality services
  • Collaborate with the Regional Business Manager to achieve business objectives and embed a culture of continuous improvement
  • Ensure the wellness and reablement of clients, with demonstrated evidence of clients achieving goals and positive outcomes
  • Deliver excellent client experiences and responsive services
  • Sustain growth and retention of Home Care Packages

Requirements:

  • Tertiary qualifications in a health or social services related discipline or related experience
  • Demonstrable experience within Home Care Packages or Commonwealth home support programs
  • Demonstrable experience in leading or participating in customer experience initiatives
  • Demonstrable experience of building effective teams of ten and above, including a remote workforce
  • Demonstrable experience with complaints handling and liaising with the Aged Care Quality and Safety Commission
  • A proven ability to take a holistic approach to client needs and service delivery
  • Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
  • The ability to use initiative and work under pressure
  • Ability to analyze and interpret data and demonstrable experience in report writing
  • Competency in Microsoft Word and Excel programs

What We Offer:

  • Not-for-profit salary packaging up to $18,300 per year
  • A choice of being located in Gisborne or Bendigo for the majority of your working week
  • Paid training hours to build your skills
  • A proven history of internal career progression and opportunities for you to move within Benetas
  • An inclusive workplace with a diverse workforce that reflects our client base