IT Specialist

1 month ago

Cairns City, Queensland, Australia Shangri-La Cairns Full time
System Support Specialist

We are seeking a highly skilled and experienced IT Specialist to join our team at Shangri-La The Marina, Cairns.

About the Role:

This is a permanent part-time position offering a flexible weekday schedule. As an IT Specialist, you will be responsible for providing technology support services on a day-to-day basis to all computer system users of the hotel.

Key Responsibilities:

  • Ensure all computer system users adhere to system security guidelines
  • Coordinate new user log on or access requirements in a timely manner
  • Coordinate internal and external training requirements
  • Have a sound and thorough knowledge of IT systems used in hotels including systems such as Opera and Infrasys
  • Provide help desk and IT support to users ensuring appropriate access levels and permissions are assigned
  • Work autonomously to prioritise and manage multiple cases and escalate faults as required
  • Support the installation and configuration of computer operating systems, software applications, printers, copies, scanners and other IT devices
  • Competently perform network/systems administrative functions including maintaining user accounts and monitoring the health of network equipment
  • Maintain IT equipment inventory
  • Troubleshoot system and network problems
  • Conduct programmed hardware maintenance
  • Responsible for ensuring equipment, consumables and other IT supplies are kept at PAR levels
  • Monitor the network security to advise Senior Management of any breaches

Requirements:

To be successful in this role, you will need:

  • A strong background in IT systems and technologies
  • Excellent communication and problem-solving skills
  • The ability to work autonomously and as part of a team
  • A high level of technical expertise, particularly in relation to IT systems and networks

What We Offer:

In return for your hard work and dedication, we offer:

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience
  • A flexible working arrangement with a 35-hour workweek
  • Ongoing training and professional development opportunities
  • A comprehensive employee benefits package, including access to our staff meals program, accommodation discounts, and CBD location on the Cairns waterfront
  • A chance to work in a dynamic and fast-paced environment with a global brand

Shangri-La The Marina, Cairns:

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

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