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Technical Services Manager

1 month ago

Canberra, ACT, Australia Fujitsu Full time

About the Role

We are seeking a highly skilled Technical Services Manager to join our team at Fujitsu. As a key member of our organization, you will be responsible for managing a team of technical specialists, ensuring that service levels are met, and establishing relationships with customers and managers across Fujitsu.

Key Responsibilities

  • People Management: Manage, motivate, and develop a team of technical specialists to ensure service levels are met.
  • Customer Relations: Establish relationships with customers and managers across Fujitsu to act as a respected technical interface.
  • Risk Management: Establish and manage risk for the team's technical skill levels and resources to ensure risks are mitigated and problems resolved.
  • Planning & Control: Resource allocation and scheduling to meet service demands, taking into account changing priorities or issues.
  • Business Orientation: Anticipate the impact of business issues on the team and take appropriate action.
  • Service Delivery: Ensure the delivery of services to meet Service Level Agreements (SLAs) as a minimum, striving for improvements.
  • Professional Specialization: Focus on specific services delivered to the current customer base, improving core skills and adopting standard processes.
  • Tools Mastery: Ensure adherence to agreed strategic toolsets, emphasizing improved deployment and usage.

About You

  • Maintain and grow technical skill levels of the team and parallel growth in soft skills.
  • Coach and mentor team members.
  • Awareness and conformance to all relevant standards.
  • Complete all aspects of the Performance Management process.
  • Build relationships with internal peers, stakeholders, and customers as appropriate.
  • Customer feedback.
  • Recognize and communicate risk to appropriate channels, proposing solutions.
  • Regular review of all service issues and exceptions.
  • Encourage best practice across the team, documenting and sharing with others.
  • Adhere to standard processes.
  • Hold minimum NV1 Security Clearance.

Why Fujitsu?

We are an organization with a strong set of values, respecting fairness and equality, promoting diversity, equity, and inclusion. We strive to bring together diverse perspectives and talents in an inclusive environment, encouraging our people to bring their full selves to work.

  • We put people first, believing in the power of diversity to drive innovation.
  • We offer tailored career paths across our global organization to support professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, every day.

We aim to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, and veterans and emergency responders.