Technical Services Manager

1 month ago

Canberra, ACT, Australia Fujitsu Full time

About the Role

Fujitsu is seeking a highly skilled Technical Services Manager to join our team. As a Technical Services Manager, you will be responsible for managing a team of technical specialists, ensuring that service levels are met, and establishing relationships with customers and managers across Fujitsu.

Key Responsibilities

  • People Management: Manage, motivate, and develop a team of technical specialists to ensure service levels are met.
  • Customer Relations: Establish relationships with customers and managers across Fujitsu to act as a respected technical interface.
  • Risk Management: Establish and manage risk for the team's technical skill levels and resources to ensure risks are mitigated and problems resolved.
  • Planning & Control: Resource allocation and scheduling to meet service demands, taking into account changing priorities or issues.
  • Business Orientation: Anticipate the impact of business issues on the team and take appropriate action.
  • Service Delivery: Ensure the delivery of services to meet Service Level Agreements (SLAs) as a minimum, striving for improvements.
  • Professional Specialization: Focus on specific services delivered to the current customer base, improving core skills and adopting standard processes.
  • Tools Mastery: Ensure adherence to agreed strategic toolsets, emphasizing improved deployment and usage.

About You

  • Maintain and grow technical skill levels of the team and parallel growth in soft skills.
  • Coach and mentor team members.
  • Awareness and conformance to all relevant standards.
  • Complete all aspects of the Performance Management process.
  • Build relationships with internal peers, stakeholders, and customers as appropriate.
  • Customer feedback.
  • Recognize and communicate risk to appropriate channels, proposing solutions.
  • Regular review of all service issues and exceptions.
  • Encourage best practice across the team, documenting and sharing with others.
  • Adhere to standard processes.
  • Hold minimum NV1 Security Clearance.

Why Fujitsu?

Fujitsu is an organization with a strong set of values, respecting fairness and equality, promoting diversity, equity, and inclusion. We strive to bring together diverse perspectives and talents in an inclusive environment, encouraging our people to bring their full selves to work. We value an inclusive culture, as shown by our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.

  • We put people first, believing in the power of diversity to drive innovation.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • We offer best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, every day.

Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We welcome applications from women and gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing careersapac@fujitsu.com.

If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes. If this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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