Technical Services Manager
2 weeks ago
About the Role
We are seeking a highly skilled Technical Services Manager to join our team at Fujitsu. As a key member of our organization, you will be responsible for managing a team of technical specialists, ensuring that service levels are met and exceeded.
Key Responsibilities
- People Management: Manage, motivate, and develop a team of technical specialists to ensure service levels are met.
- Customer Relations: Establish relationships with customers and internal stakeholders to act as a respected technical interface.
- Risk Management: Establish and manage risk for the team's technical skill levels and resources to ensure risks are mitigated.
- Planning & Control: Allocate resources and schedule to meet service demands, taking into account changing priorities and issues.
- Business Orientation: Anticipate the impact of business issues on the team and take appropriate action.
- Service Delivery: Ensure the delivery of services meets Service Level Agreements (SLAs) and strive for improvements.
- Professional Specialization: Focus on improving core skills, adopting standard processes, and encouraging reuse.
- Tools Mastery: Ensure adherence to agreed strategic toolsets and emphasize improved deployment and usage.
About You
- Maintain and grow technical skill levels of the team, balancing technical capability with soft skills.
- Coach and mentor team members.
- Awareness and conformance to relevant standards.
- Complete all aspects of the Performance Management process.
- Build relationships with internal peers, stakeholders, and customers as appropriate.
- Act on customer feedback.
- Recognize and communicate risk to appropriate channels, proposing solutions.
- Regularly review service issues and exceptions.
- Encourage best practice across the team, documenting and sharing with others.
- Adhere to standard processes.
- Hold minimum NV1 Security Clearance.
Why Fujitsu?
We value diversity, equity, and inclusion, promoting a culture where everyone can bring their full selves to work. We offer tailored career paths, excellent reputation, and best-in-class reward and recognition programs.
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