Field Parts Operations Manager
2 days ago
We are seeking a highly skilled Field Parts Operations Manager to join our team at Brandt Tractor. As a key member of our organization, you will be responsible for executing our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business.
Key Responsibilities:
- Develop and implement plans to improve the performance of the parts department.
- Oversee the successful implementation and execution of business plans through branch operations.
- Assist stores in guiding and building succession plans for each store and their key roles.
- Review financials for stores and conduct monthly reviews with the team to identify areas of focus.
- Collaborate with Division and Regional CSA managers to provide consistent support for stores.
- Ensure dealer audit criteria are met at stores.
- Support the implementation of 5S and Lean principles in new stores.
About You
We are looking for a candidate with a strong understanding of heavy machinery dealer business practices, customer support processes, and branch operations for parts. Previous experience as a Parts Manager or CSA is considered an asset.
Requirements:
- Knowledge of heavy machinery dealer business practices.
- Understanding of Customer Support Process specifically parts operations.
- Skill in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of products, customers, markets, and competitors.
- Keen understanding of branch operations for parts.
About Us
Brandt Tractor is a world-leading equipment dealer, powered by iconic brands and unrivalled support. Our mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential.
What We Offer:
- Competitive remuneration package.
- Exciting leadership opportunity.
- Great working environment.
- Advancement opportunities within the organization as we grow.
- Ongoing training and development.
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