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National Field Operations Manager
2 months ago
About the Role
The National Field Manager will oversee multiple face-to-face research projects, ensuring smooth day-to-day operations of the field workforce. This role is suited for a candidate with experience leading dispersed teams, preferably in the market research industry.
Key Responsibilities
- Manage all field administrative tasks, including scheduling, recruitment, onboarding, general training, and payroll queries.
- Performance management of interviewers to ensure high productivity and skill levels within the field force.
- Field management of major projects requiring face-to-face fieldwork, including door-to-door and intercept methods.
- Workforce planning to ensure adequate numbers of face-to-face interviewers are available for upcoming projects.
- Development of training materials and implementation of training for face-to-face interviewers to ensure high-quality data collection.
- Regular communication with project staff, senior management, and face-to-face field staff to ensure projects are well-planned and managed throughout fieldwork.
- Production and distribution of interviewer and respondent field materials.
- Reporting on face-to-face field projects, including budgets, KPI targets, and progress for key stakeholders.
- Checking of survey questionnaires, sample management procedures, and workflows impacting field to ensure accuracy and fit for purpose.
- Providing advice on innovative field solutions to improve face-to-face field capabilities.
- Exemplary leadership to all interviewers.
About You
We are seeking a highly motivated, collaborative, and thoughtful individual with:
- At least 5 years' experience in a similar role and working in a dynamic environment.
- Strong organizational skills, with the ability to plan, perform, and prioritize multiple tasks seamlessly.
- Leadership skills and demonstrated ability to manage a team in a fast-paced environment.
- Excellent verbal and written communication skills, including interpersonal skills and the ability to build effective working relationships with diverse stakeholders.
- Experience working with face-to-face interviewing or within the market research industry, preferably.
- Ability to think laterally about priorities and prevent risks.
- Effective stakeholder communication and management skills.
- Solutions-focused with a positive and collaborative attitude, with a passion for working as part of a team and able to work autonomously with minimal direction.
- Good project management skills, including the ability to document, analyze, and communicate information confidently and intelligently.
- Good quality checking practices, ensuring reports/information produced is accurate and error-free.
- Good understanding of the use and application of statistical tools in research analysis, a plus.
- Efficient in office management systems and excellent knowledge of MS Office suite.
What's In It For You?
We believe in investing in our team members' growth and well-being. When you join us, you can expect:
- Career progression: As a high-performing individual, you will have excellent opportunities to advance in the field or operations management.
- Vibrant work culture: Experience the energy and camaraderie of our close-knit team of established market research professionals.
- Competitive rewards: We value your expertise and dedication. Enjoy a competitive salary package that reflects your skills and contributions.
- Meaningful benefits: Your well-being matters to us. We provide an annual flu vaccine, funded Employee Assistance Program (EAP) for you and your family, and regular company social events.
- Embrace diversity: At Roy Morgan Research, we celebrate diversity in all its forms. We believe that diverse perspectives enrich our business and make us stronger.
