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Field Parts Operations Manager
2 months ago
At Brandt, we are seeking a skilled Field Parts Operations Manager to support our Eastern Victorian branches from Sunshine to Maffra. This exciting opportunity will enable you to take your career to the next level and make a significant impact on our business.
", "Key Responsibilities": "- Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business.
- Oversee the successful implementation and execution of these plans through the branch operations.
- Assist your stores in guiding and building succession plans for each store and their key roles.
- Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus.
- Develop plans for improved performance of the parts department.
- Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
- Understand 5S and Lean principles and support them as we roll them out to new stores.
- Ensure dealer audit criteria are met at the stores.
- Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
- Knowledge of heavy machinery dealer business practices.
- Understanding of Customer Support Process specifically parts operations.
- Skill in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of products, customers, markets and competitors.
- Keen understanding of branch operations for parts.
- Previous experience as a Parts Manager or CSA is considered an asset.
- Competitive Remuneration Package.
- Exciting Leadership Opportunity.
- Great working environment.
- Advancement Opportunities within the Organization as we grow.
- Ongoing Training & Development.
For more information, please contact us at Brandt Tractor.
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