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2 months ago
About Us
Brandt Tractor is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand, and Canada. Our mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on us to keep them moving forward, with remarkable customer service and industry-leading brands such as John Deere.
About the Role:
• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business.
• Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key roles.
• Review financials for your stores and do monthly reviews with your team; helping identify areas of focus.
• Develop plans for improved performance of the parts department.
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.
About You:
- Knowledge of heavy machinery dealer business practices.
- Understanding of Customer Support Process specifically parts operations.
- Skill in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of products, customers, markets, and competitors.
- Keen understanding of branch operations for parts.
- Previous experience as a Parts Manager or CSA is considered an asset.
What We Offer:
At Brandt Tractor, our goal is to build a strong team of unique talents and perspectives, and we welcome your ideas on how to make us even better.
• Competitive Remuneration Package
• Exciting Leadership Opportunity
• Great working environment
• Advancement Opportunities within the Organization as we grow.
• Ongoing Training & Development
• Be a key part of the continuous growth of our company.
