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Field Operations Manager
2 months ago
We are seeking a highly motivated and experienced Field Operations Manager to join our dynamic team at Roy Morgan Research. As a Field Operations Manager, you will be responsible for leading and managing a team of field staff, ensuring the successful execution of research projects across the country.
Key Responsibilities- Recruit, train, and support a team of field staff, providing ongoing guidance and coaching to ensure high-quality data collection.
- Manage workforce allocation, ensuring optimal field staff coverage for each research project.
- Identify operational improvement opportunities and implement solutions to resolve any issues or queries.
- Develop and enhance training materials and implement training programs for field staff to ensure they have the necessary skills and knowledge to excel in their roles.
- Maintain regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.
- Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
- Manage field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.
- Collaborate with internal teams to oversee the production and distribution of field materials.
- Ensure accuracy and suitability of survey instruments, sample management procedures, and workflows impacting field operations.
- A positive, motivating, and can-do attitude is essential.
- Experience leading and managing a team, with a proven track record of success.
- Strong organizational abilities, capable of managing multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- A positive and collaborative attitude, with a passion for working as part of a team.
- Competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).
- Experience managing a dispersed or field team, or within market research, is highly desirable.
- Familiarity with statistical tools and their application in research analysis is an advantage.
- Career progression opportunities for high-performing individuals.
- A vibrant and inclusive work culture, with a close-knit team of established market research professionals.
- Competitive rewards and benefits, including a salary package, corporate discounts, and employee assistance programs.
- Meaningful benefits, including an annual flu vaccine, funded Employee Assistance Program (EAP), and regular company social events.
- Embracing diversity and inclusion, with a commitment to building an inclusive workplace culture that reflects our community.
