Customer Service Officer

- Status: Full – time Fixed Term (12 months)

Do you have a strong commitment to providing exceptional customer service?

About the Role

As the Customer Service Officer, you will play an important role in facilitating front desk reception operations and providing administrative support working under the direction of the Manager Education and Employment Pathways.

You’ll be responsible for welcoming visitors, managing telephone and in-person enquiries, and handling both incoming and outgoing correspondence and deliveries to ensure efficient administrative processes. In addition to reception duties, this role involves liaising professionally with a wide range of stakeholders such as NLC constituents, contractors, and visitors. The successful candidate will uphold NLC policies and procedures, maintain high standards of service, and carry out any additional tasks aligned with their role and skill set to support the broader team.

What You Will Bring

You will have a strong sense of professionalism, consistently showing up with reliability, punctuality, and a solid work ethic. Your approachable nature and strong interpersonal skills will allow you to work confidently with a wide range of stakeholders, balancing professionalism with a collaborative and positive attitude. Whether you're managing tasks or contributing to larger projects, you bring focus, energy, and a solutions-oriented mindset at the NLC.

In addition, you will have:

- Practical experience in a front desk, administration, office environment or an equivalent combination of training/education and experience.

- Good attention to detail and a demonstrated ability to work with a range of computer software products, in particular Microsoft Word and Outlook.

- Punctuality and have excellent attendance to work commitments.

- Have high level cross-cultural, interpersonal and verbal communication skills with an ability to effectively liaise, engage and coordinate across an organisation.

For a full copy of the Position Description refer to the link provided below.

What’s in it for you?

As a Customer Service Officer, you’ll become part of a supportive team that values collaboration, integrity, and positive community impact. This position is a pathway to further careers within the NLC and there are Learning and Development opportunities available to the successful candidates.

We offer:

- A base salary of $64,542 per annum plus 15% superannuation

- Salary sacrificing up to $15,900 + Meal Entertainment and Holiday Accommodation benefits up to $2,650 per year.

- Other benefits under our Enterprise Agreement include:

- District allowance of up to $4,797 per annum for individuals with dependents and $2,630 without dependents.

- 5 weeks annual leave, leaving loading, 18 days personal leave;

- Paid Christmas close down.

- Upon completion of 12 months of service an Annual airfare with a net (in hand) value of $3,177

Interested applicants should send a copy of their CV along with a cover letter outlining why you are interested in this position and what relevant skills and experience will you bring to the role.

Please note this position is designated under Special Measures, with priority consideration for Aboriginal and Torres Strait Islander applicants under section 57 of the Anti-Discrimination Act 1996 (NT).

If you have any further queries please contact:

Leigh Crossman on 0428 556 775

Applications Close:

Wednesday, 22 October, 2025.

About the NLC:

The Northern Land Council (NLC) is an independent statutory authority of the Commonwealth. The NLC is established under the Aboriginal Land Rights Act (NT) 1976 and its purpose is to serve its constituents who are Traditional Owners (TOs) and other Aboriginal people living in their region. Cultural knowledge and lived experience are central to the work that we do here at NLC. We are committed to enhancing Aboriginal peoples social, political and economic participation by supporting their aspirations and amplifying their voices on a range of issues impacting on their lands, seas, culture and communities.

#J-18808-Ljbffr