Customer Service Officer

2 weeks ago

Darwin, Northern Territory, Australia Arafura Audiology Full time $70,000 - $120,000 per year

Audiology Clinic Reception and Administration Role – Darwin

Are you ready to join a dynamic and friendly team where you can make a real difference in people's lives? Our bustling audiology clinic in Darwin is looking for a vibrant and motivated individual to join us in a diverse role that combines front desk reception, clinic administration, and hands-on assistance with hearing aids.

About the Role

This is a fast-paced position where no two days are the same. You'll be trained in all aspects of the role, including:

  • Delivering exceptional customer service: Over the phone and face-to-face, making clients feel welcome and supported.
  • Clinic preparation: Ensuring everything is ready to provide seamless client care.
  • Hearing aid orders and processing: Training provided to master this essential task.
  • Bluetooth device connectivity: Helping clients connect hearing aids to phones and other devices.
  • Invoicing and receipting: Processing client and manufacturer invoices.
  • General administrative duties: Filing, cleaning, assisting with private health rebates and insurance claims.
  • Hearing Services Program: Handling processes and claims with confidence.
  • Client device management: Assisting with insertion, cleaning, and basic hearing aid maintenance.

What We're Looking For

We need someone who is:

  • Bubbly and enthusiastic: A people person who thrives in a team-oriented environment.
  • Quick to learn: The role has a lot to teach, and we're looking for someone who's up for the challenge.
  • Organised and proactive: Ready to tackle tasks head-on in a busy clinic.

Why Join Us?

  • Locally-owned business: Join a welcoming team that truly loves what they do.
  • Supportive culture: Work with a small, friendly group of  staff members who will help you every step of the way.
  • Fabulous location: Our Darwin clinic is surrounded by fantastic cafes and shops, perfect for a great lunch break.

Training Provided

Whislt we are looking for someone with previous Medical Administration or Allied Health Administration experience, you will also be trained to handle minor hearing aid repairs and maintenance, allowing you to help clients get their devices back in working order. This hands-on aspect of the job ensures you'll make a tangible difference in people's daily lives.

If you're after a role that combines customer service, technical skills, and a fun, supportive work environment, we'd love to hear from you Apply now and take the first step in your rewarding new career in audiology.

Applications Close Tuesday 16th September pm

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