Customer Service Specialist

3 days ago

Darwin, Northern Territory, Australia Fetch Full time $45,000 - $65,000 per year

Company Description

Fetch is the Northern Territory's premier solution for comprehensive office management. Combining Berrimah Licensed Post Office, Fetch Office Choice, Nextra Gifts, and The Lucky Lotto Shop, Fetch offers a range of business services under one roof. Based in Berrimah, Fetch provides complete office supplies, custom office fit-outs, mail management, inventory management, and more. Designed to streamline administrative tasks and reduce operational costs, our innovative approach helps NT businesses optimize their operations and save hundreds of staff hours annually.

Role Description

4 day work week
full-time on-site role for a Customer Service Specialist located in our store and warehouse located in Berrimah, Darwin NT.

As a Customer Service Specialist you will be responsible for providing excellent customer support and service, ensuring customer satisfaction, and enhancing the overall customer experience. In addition you will sipport the team in creating shop displays, customer orders and inventory management.

Daily tasks include addressing customer needs, maintaining accurate records, and collaborating with others to ensure smooth operations.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Phone Etiquette skills
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Ability to work well in a team environment
  • Experience with office management software is a plus
  • Previous experience in a customer service role in a post office or office supplies store preferred
  • Cash handling experience essential

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