Customer Service Officer

Company Description

Join a company that operates a substantial wholesale fuels business encompassing well established brands of Ausfuel, Directhaul, Mogas Regional and Reliable Petroleum. Geographically we span across all of South Australia, Western Victoria, the Northern Territory and Western Australia.

We have a diverse and well-balanced business that supplies both B2B and B2C segments across Retail, Agri-Business, Fishing, Transport and Mining. Ausfuel's management team has decades of experience in the fuel supply industry and we understand the importance of providing tailored products and services that meet the needs of our customers. Committed to working closely with our customers, understanding their operations, and providing tailored fuel solutions to help them succeed.

Our commitment to customer service extends across the billion litres of fuel annually transported to customers across NT, SA, VIC, WA and NSW. This commitment includes being part of the local community and understanding the industries we supply, whether it's mining, transport or construction. We are passionate about helping businesses in the Northern Territory and beyond to thrive. For more information about Ausfuel please visit our website

Job Description

The Opportunity

As the Customer Service Officer you will be part of a team that ensures we deliver on our Customer Promise to never run our customers out of fuel. You will utilise stock readings to anticipate capacity for your customers and customer order requests against truck and driver schedules, to ensure that deliveries are carried out in full, on time as per our scheduled delivery runs. You will play an integral role in ensuring 100% customer contact and customer delivery requests and queries are responded too in full, on time and in the most efficient manner.

Key responsibilities include:

• Managing run schedule and customers for specific areas of the NT, including daily dip records and ordering for VMI sites/depots and customers.
• Receiving and entering of fuel and oil orders.
• Maintaining customer order and contact records.
• Create a safe, efficient and sustainable delivery schedule.
• Analyse daily stock readings to anticipate tank capacity and delivery requirements for VMI customers.
• Schedule delivery times to meet site and customer needs, avoiding peak times wherever possible.
• Ensure 100% customer contact for scheduled fuel runs and manage/maintain customer tank, contacts and order history on run sheets.
• Work collaboratively and cooperatively with Logistics/Fleet controllers to execute the delivery schedule.
• Maintain communication with operations and receiving sites/customers to manage fuel delivery and scheduling expectations.
• Understanding of required run areas and frequency of scheduled runs.

Qualifications

To be successful in this role you will have:

• Excellent customer service skills and strong communication and interpersonal skills both verbal and written.
• Ability to build and maintain strong customer relationships.
• High level of organisational skills to work to strict deadlines.
• Ability to thrive in a fast-paced environment, with ability to work calmly under pressure and in a changing environment.
• Ability to work well as part of a team.
• Proficiency in Microsoft Office.
• Previous experience within fuel and/or transport industry will be highly regarded.
• Good knowledge of the remote NT region including Katherine and surrounding rural areas/communities will be beneficial.
• Ability to work on a rotating weekend on call roster for emergency customer calls.

Additional Information

What's in it for you?

Where do we start? What's important to you? What about this for starters…

• A culture of care, reputation, equality, and determination
• Be part of the growth story of an exceptional business
• Work within a close-knit and friendly team with experienced leaders

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please submit your CV and Cover Letter and apply now

Please note only shortlisted applicants will be contacted.