Administration & Customer Service Officer

1 week ago

Darwin, Northern Territory, Australia Cleanaway Operations Pty Ltd Full time $70,000 - $120,000 per year

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance.  We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Based in Darwin, NT, the purpose of the Administration & Customer Service Officer role is to contribute to the achievement of business goals and objectives via the provision of high-quality support in the functions of administrative duties and dealing professionally with our customers.

  • Deliver excellent administration and customer service to allocated contracts and sites in a timely manner
  • Assist customers over the phone, and via email in a friendly and professional manner.
  • Deliver excellent customer service to allocated contracts and sites.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer issues and complaints in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.

About You

Our ideal candidate will thrive in a busy, varied, role where no two days are the same. Waste industry experience is highly regarded, but if you have first-class customer service skills, maybe in a contact centre environment, and can deal efficiently and professionally with a fast-moving caseload we'd love to hear from you.

  • Sound knowledge of Saleforce
  • Intermediate skills with the MS Office Suite of products
  • Excellent organisational, written and verbal communication skills

Why join Cleanaway?

  • Competitive salary package
  • Flexible working arrangements
  • Career opportunities in a high growth, Australian business
  • Supportive and safe work environment
  • Paid parental leave
  • Great company benefits: Employee share program, company discounts, salary packaging, EAP, discounts on private health insurance and more.

Our Process

Our recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit and let's make a positive impact together.

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