Relationship Manager

We currently have an exciting new opportunity for a dynamic and experienced Relationship Manager to join our Ground Transport team as a 12-month parental leave cover.

Reporting to the Head of Commercial, Ground Transport, this role is responsible for engaging revenue stakeholders and commercial vendors to monitor and manage contract operating requirements plus develop mutually beneficial relationships.

Key deliverables associated with this role include coordination and administration of the full range of commercial activities, commercial contracts and system management, managing internal and external stakeholder and partners’ commercial queries and communication, as well as supporting the revenue and marketing team with consumer research and reporting. The role monitors contracts so they are managed to key metrics and kept current. The Relationship Manager provides recommendations to adapt agreements to anticipate and respond to business needs while ensuring that the Ground Transport solutions represent ‘best practice’.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Discover how Melbourne Airport is thinking big with exciting projects like the third Runway, state-of-the-art terminals, and thriving business park developments —watch our video to see the future take flight: https://youtu.be/Sjn21l0hz1Q

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

- Stakeholder and Vendor Contract Management
- Overall responsibility for the administration of commercial contracts
- Manage information and documentation including development and maintenance of the Ground Transport contracts register and associated SharePoint sites.
- Ensure all customer enquiries, concerns and requests are addressed in a timely manner
- Understanding the markets, products and operating environment Stakeholders and Vendors work in to enable APAC to support their business requirements onsite.
- Providing data driven insights to customers to help them understand how best they can optimise commercialperformance
- Stakeholder and Vendor Relationship Management
- Maintain and develop relationships with all corporate parking clients, bussing, hire car and ride share companies
- Meet with stakeholders and vendors regularly, formally, and informally, to establish first point of call for the business.
- Engage customer and internal stakeholders to deliver on agreed contract scope and daily operational requirements.
- Reporting / Audits / Research
- Assist in month end reporting and reconciliation processes
- Complete monthly price reviews of competing operators. Monitor and report on price or service initiatives being undertaken by competitors
- Assist the Ground Transport team and other internal stakeholders with annual audits and ongoing revenue reconciliations
- Develop and support internal stakeholders with the creation of tools, templates and processes to streamline efficiencies
- Team Coordination
- Maintain oversight of the team’s marketing deliverables and the client’s needs and expectations including assisting marketing team with all outgoing communications pertaining to commercial updates and marketing.
- Perform ongoing and regular audits to ensure information accuracy in the Landside Access section of the Melbourne Airport website and car park online booking website. Manage internal stakeholders including digital marketing to ensure website is accurate.
- Work collaboratively with Operations customer service centre to ensure all commercial issues are resolved in a timely and professional manner.
- Actively participate in strategic discussions and meetings.
- Support the Commercial team with managing communication to stakeholders on price changes, construction updates, updates to systems and processes

The successful candidate will have:

- Degree qualified in Commerce or Business desirable, or with relevant working experience
- Sound business acumen combined with problem solving and decision-making skills. Ability to grasp new concepts quickly and with ease
- Ability to perform in a changing environment, operating with a level of autonomy while maintaining support from key stakeholders and team members
- High level of attention to detail and ability to present analysis’ in an accurate, compelling and concise manner
- Ability to prioritise workload, manage to deadlines across multiple projects.
- Adaptability and resilience with proven emotional intelligence

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

- Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
- Airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden Early Learning
- Mental health and well-being initiatives, including Employee Assistance Program (EAP)
- Long-term career and professional development opportunities
- Active social culture and participation in a range of social impact days and activities
- Signature Experiences including an airfield family day
- Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.

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