Workforce Management

2 months ago

Sydney, Australia Downer Group Full time

As the WFM Lead (Time & Attendance), you will be responsible for managing Time Capture and system activities to ensure accurate and compliant data is sent to Payroll for processing.

You will work with relevant stakeholders to ensure appropriate risk/audit management and business continuity strategies that are designed and implemented to maintain agreed performance standards in accordance with Service Level Agreements, legislation, policies and procedures.
- Working with the business stakeholders to determine key business needs / requirements and ensuring appropriate options are considered for Time Capture/ Rostering systems.
- Maintaining clear communication with customers, key business stakeholders and vendors
- Ensuring service providers maintain systems documentation and templates accurately and in a timely manner
- Work with peers and other SME to address high risk or non-compliant process across the business in a sustainable way.
- Identify any calculation issues with the configuration/logic for the timekeeping system (UKG Pro) and analyse pay rule design for process improvements
- Stay current on internal & external policies, legal & legislative/regulatory agencies impacting time/attendance activities and analyse pay and details on employee statements to ensure compliance.
- Providing input into roadmaps for Time & Attendance Solutions in terms of platform maintenance, DR scheduling, configuration item upgrades and enhancements, data archiving and decommissioning.
- Ensure software license usage is measured and in compliance with vendor licensing terms

**About You**:

- Extensive experience in Work Force Management (WCM) and payroll (Kronos/ UKG)
- Manage workload distribution, capable of assisting the team to complete workload and acting as an escalation point for the within the team.
- Experience supporting employees and managers with simple and complex queries
- Demonstrated ability to develop and implement new processes and procedures as new technology, service requirements, work methods or compliance requirements emerge.
- Advanced ability to communicate clearly, concisely and appropriately both orally and in writing.
- Ability to maintain confidentiality with highly sensitive information and adhere to data privacy and internal compliance requirements.
- Strong organisational skills with the ability to manage multiple priorities, work under pressure and maintain a high degree of accuracy in a fast-paced, deadline-driven environment

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