Client Liaison/intake Officer

3 weeks ago

Kew, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Kew Office.**

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $40.33 - $45.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Kew, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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