Part Time Concierge

1 week ago


Kew, Victoria, Australia Guide Dogs Victoria Full time

About Guide Dogs Victoria:

We are a leader in breaking down barriers that enable people to live life without limits.

Our mission is to provide high quality and safe services and supports to people living with low vision or blindness and other disabilities.

We specialise in providing innovative solutions that empower individuals to achieve their full potential.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

About the Role:

We are seeking two part-time concierges to join our team on a job share basis.

The successful candidates will be responsible for:

  • Connecting visitors with relevant staff members, including clients attending appointments or activities.
  • Supporting Customer Service Officers with incoming phone calls and warm transfers.
  • Managing email enquiries and distributing them to relevant personnel in a timely manner.
  • Issuing swipe card passes for visitors and managing inbound and outbound mail.

Client Services Support:

  • Assisting clients and potential clients with service requests.
  • Supporting Customer Service Officers with client administration.

About You:

We are looking for individuals with exceptional customer service skills and experience in similar roles.

Candidates should have:

  • High levels of computer literacy using Microsoft Office packages, including Teams, Outlook, Word, and Excel.
  • Previous experience in disability support or a related field.
  • Exceptional communication and interpersonal skills.
  • Able to work collaboratively as part of a team.
  • Demonstrate confidentiality and handle personal information with care.

Benefits:

  • Salary Packaging Benefits Package up to $15,900 of your annual salary tax-free.
  • Wellbeing program, including discounted health insurance and EAP.
  • Reward and Recognition Program.

Location:

This role is based at our Melbourne office.



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