Ctp Claims Resolution Specialist

6 months ago

Sydney, Australia IAG New Zealand Full time

Make a difference as a **CTP Claims Resolutions Specialist.**

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

Join our team as a CTP Claims Resolution Specialist, where you'll play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for claims within formal dispute processes. Your main responsibilities will involve optimizing claims outcomes through timely and high-quality management of dispute processes including internal reviews and at the Personal Injury Commission, while providing valuable feedback and recommendations to enhance claims practices. As a key member of our CTP Liability and Disputes team, you'll drive results in people, customer satisfaction, financial performance, and risk management, contributing to the overall success of our CTP claims division.

This is a full-time permanent opportunity with hybrid working conditions and is based in our Sydney office.

Applications close **Tuesday 11 June at 23.59 AEST.**

**ABOUT YOU**

To be successful in this role, you’ll ideally meet the below criteria:

- Legal experience including dispute resolution
- Ability to balance the drive for improvement with customer, regulator, and community expectations
- Tertiary qualification(s) in legal fields
- Demonstrated resilience and good communication skills
- CTP Claims Management/Technical Experience (preferably)

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Carers and parents' hub and support
- Grow your career through dynamic secondments.
- Access up to 50% off personal insurance, including home and motor insurance.
- Grow your financial future with 13% superannuation as standard.
- Flexibility to shift from your everyday role in times of crisis to support others

Learn more about who IAG is here

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