Claims Training Specialist

1 month ago

Sydney, Australia Resolution Life Full time

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Opportunity

As a Claims Training Specialist, you will be responsible for designing and maintaining Resolution Life’s comprehensive Claims training program. This includes developing training materials, manuals, and e-learning modules tailored to claims management. You will conduct thorough training needs analyses, facilitate both in-person and virtual training sessions, and adapt your methods to meet adult learning requirements. Additionally, you will deliver confirmation of learning and continuously evaluate the training program's performance, seeking opportunities for improvement and refinement.

Your role will also involve ensuring that common processes across various product areas remain consistent and up-to-date. You will ensure that Case Managers comply with industry legislation, internal policies, and guidelines, aligning with Resolution Life’s Claims Philosophy, Core Beliefs, and Model. As a champion of change, you will manage the impacts of initiatives, process improvements, and broader change management activities on the Claims team.

Your Story- Certificate IV or above in Training and Assessment highly desirable- Demonstrated experience in developing training programs and in delivering training in corporate environments.- Experience in training in the life insurance industry and claims is highly desirable.- Understanding of the Risk Insurance market and associated products will be advantageous.- Be proactive and self-motivated, including detailed planning, time management and prioritisation skills.- Strong customer focus, with a care for the needs of others- Strong written and verbal communication skills with the ability to deliver high quality written correspondence.- Ability to regularly engage with various internal stakeholders and departments.- Advanced MS Office skills (Word, PowerPoint, Excel).

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

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