Patient and Visitor Support

6 months ago

Melbourne, Australia The Royal Women's Hospital Full time

Location: Melbourne | Northern Metropolitan

Job type: Part time

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management

Reference: 25764
- **Two positions available: Part time 22.8 hours per week ongoing / Part time 22.8 hours per week parental leave cover**:

- ** Parkville location with 7.6 hour shifts**:

- ** $65,442 - $73,003 + salary packaging + super + 5 weeks annual leave**

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

**About the role**

You will be the warm, friendly, inviting face for our patients, their families and visitors at the Information Desk in in the Welcome Centre. You will exemplify patient-centred service, always meeting patient experience benchmarks and exceeding patient expectations, and so contributing to their highly positive experience at the Women's.

A regular day will see you:

- Support people to navigate our services
- Guiding people to access accurate information
- Liaising with teams across the hospital
- Managing administrative processes and day-to-day operational functions

**About you**

You’ll bring with you:

- Experience in a customer facing position within healthcare or similar
- You are passionate about working with hospital consumers and staff
- You are punctual, professional and work well in a team
- You are adaptable to the changing needs of our consumers and hospital environment
- You have excellent computer skills

**Our benefits**

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite childcare centre and breastfeeding rooms
- Mentoring, learning and career development opportunities
- Five weeks annual leaveand purchased leave options

**Inclusion and belonging**

**Join us

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