Visitor Services Officer

3 months ago

Melbourne, Australia State Library of Victoria Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: State Library of Victoria

**Salary**: $58,539 - $66,858

Occupation: Customer Service/Call Centre

Reference: VG/SLV/EXP/1814562

At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces, enhancing our role as a driver of Victoria’s education, innovation, tourism and creative industries.
- Are you a customer service champion, passionate about helping people?
- Do you enjoy greeting the community with a smile?
- Work in an iconic building in one of Melbourne's most recognisable landmarks

**About the Library**

State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.

We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.

State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.

**About the Opportunity**

Visitor Services Officers are the public face for State Library Victoria, providing front line support to library visitors and helping to create a warm, welcoming, and supportive environment for all. Visitor Services Officers achieve this by providing directions to spaces, collections, and services, supporting the use library equipment and technology, and assisting visitors to access programming and events. Incumbents in the role require outstanding customer service skills, a visitor centric mindset and the ability to communicate a broad range of information to a diverse audience, which includes children and families.

**About You**

In addition, you will have:

- Demonstrated experience delivering Customer Service as a part of a team in fast-paced workplaces, such as cultural institutions or comparable environments.
- Demonstrated experience in a workplace setting assisting customers to utilise digital tools and technology.
- Demonstrated experience successfully collaborating with internal, multidisciplinary stakeholders.
- A successful track record of providing customer service to a range of different stakeholders, including people from diverse backgrounds and across the wider community.

**State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.**

State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.

**How to apply**
- Resume
- Cover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement.

**Enquiries**

**Privacy Collection Notice**

Information about how we collect and use your personal information, and how you can contact us, can be found here.

**Reasonable Adjustments**

**Advertisement closes at 11.59pm Australian Eastern Standard Time on 13 September 2024.

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