Patient Liaison Officer

7 months ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Accounting, Administration/Secretarial
Reference: 75053

**Patient Liaison Officer**
- Patient Liaison Officer at Tertiary Hospital
- 5 weeks annual leave plus monthly ADO
- We are looking for a motivated and driven individual to join our team as a Patient Liaison Officer. This is a Full Time ongoing position based at our City Campus in Parkville, reporting to Patient Liaison Manager.

**Your new team**:

- We are a team working together to provide great customer service
- We enjoy a collaborative working environment
- You will help us maximise and collect patient fee revenue
- In return, you will be supported to achieve outstanding results and realise your potential

**Your new role**:

- Partner with clinical teams, health information services and wider revenue services team to maintain data integrity
- You will empower patients through informed financial consent
- You will collaborate effectively with patients, families and colleagues to achieve revenue goals and maintain a positive patient experience.
- Identify and pursue cost recovery for Medicare Ineligible patients in accordance with Melbourne Health policies and informed financial consent
- You will be available to work weekends as required

**About you**:
You will be a proactive individual with great communication skills. You can work in a fast paced environment, delivering on timeframes and KPIs to support the Revenue Services department to deliver results and success.
- Key skills include:

- You will be able to build rapport and effectively communicate with patients from diverse backgrounds, including overseas visitors, to navigate their financial obligations
- Ability to interact with individuals from diverse backgrounds with empathy and respect
- You are a quick learner and motivated to achieve high standards

**Benefit of working with the Royal Melbourne Hospital**
- Values based organisation offering professional advancement, including training and access to mentorship and leadership programs
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport.
- **Interested?**

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.**Advertising may cease prior to the closing date.

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