Visitor Experience Officer

5 months ago

Melbourne, Australia City of Melbourne Full time

**Showcase your outstanding customer service skills and expertise in all things Melbourne and Regional Victoria in this role.**:

- **2 x Permanent Part Time Opportunities available (each role is 19 hours per week) based in the Visitor Centre and Cooks' Cottage in Fitzroy Gardens.**:

- **$60,501.00 (Pro-rated for part-time) + 11% Superannuation**

**About City of Melbourne**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the _
**_City of Melbourne_**:

- , a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._

We are the
**City Of Melbourne**, a place to be bold and inspirational.

**About the Role**:
Join our team as a vibrant
**Visitor Experience Officer**

In this dynamic role, you will play a pivotal frontline position, contributing to the realisation of Experience Melbourne branch's vision by actively engaging and connecting visitors to the unparalleled Melbourne experience. This role will be based at the Visitor Centre and Cooks' Cottage in Fitzroy Garden.

We are looking for someone with exceptional customer service and interpersonal prowess to seamlessly interact with our visitors, offering tours and valuable information on Melbourne & Regional Victoria. You will undergo comprehensive training and be scheduled across a 7-day roster to ensure uninterrupted operations. You'll play a key role in in maintaining retail displays, managing stock levels, and ensuring accurate cash handling, including EFTPOS sales.**What you will bring to City of Melbourne**
- Demonstrated commitment to excellence in customer service and well developed interpersonal skills
- Confident verbal communication skills when presenting to small or large groups, with guiding experience advantageous.
- Flexibility to work rostered shifts, across a 7 day roster
- General knowledge of Melbourne and Regional Victoria is desirable
- Previous experience in a Visitor Services environment or similar is desirable.

**What we can offer you at City of Melbourne**
- **Attractive Remuneration & Benefits**: Excellent pay package with a range of exciting benefits. Flexible working, excellent leave entitlements, study assistance & other great corporate discounts.
- **Career Progression**:Career development support and opportunities to learn new skills within a creative and exciting environment
- **Permanent Part Time Opportunities**: There are **two** permanent part time opportunities available based in the Visitor Centre and Cooks' Cottage in Fitzroy Gardens.
- **Work-Life Balance and Hybrid Working**:At the City of Melbourne, we champion work-life balance; manage your own schedule, and explore alternative work arrangements, including ADO options.
- **Vibrant and Ambitious Team**: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.

**How to apply**

This is a fantastic and dynamic opportunity to build on the career you have developed to date and become an integral part of the vibrant energy that defines Melbourne city. If you have a genuine commitment and passion for making a difference in the community, this could be the role for you
- Attach your resume
- Attach a separate cover letter addressing the key selection criteria (under ‘what you will bring’, no more than two pages)

For further information about the position please refer to the position description below or contact

**_

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy - City of Melbourne

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