Visitor Experience Officer

7 months ago

Melbourne, Australia City of Melbourne Full time

**Showcase your outstanding customer service skills and expertise in all things Melbourne and Regional Victoria in this role.**:

- **2 x Permanent Part Time Opportunities available (each role is 19 hours per week) based in the Visitor Centre and Cooks' Cottage in Fitzroy Gardens.**:

- **$60,501.00 (Pro-rated for part-time) + 11% Superannuation**

**About City of Melbourne**
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the _
**_City of Melbourne_**:

- , a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._

We are the
**City Of Melbourne**, a place to be bold and inspirational.

**About the Role**:
Join our team as a vibrant
**Visitor Experience Officer**

In this dynamic role, you will play a pivotal frontline position, contributing to the realisation of Experience Melbourne branch's vision by actively engaging and connecting visitors to the unparalleled Melbourne experience. This role will be based at the Visitor Centre and Cooks' Cottage in Fitzroy Garden.

We are looking for someone with exceptional customer service and interpersonal prowess to seamlessly interact with our visitors, offering tours and valuable information on Melbourne & Regional Victoria. You will undergo comprehensive training and be scheduled across a 7-day roster to ensure uninterrupted operations. You'll play a key role in in maintaining retail displays, managing stock levels, and ensuring accurate cash handling, including EFTPOS sales.**What you will bring to City of Melbourne**
- Demonstrated commitment to excellence in customer service and well developed interpersonal skills
- Confident verbal communication skills when presenting to small or large groups, with guiding experience advantageous.
- Flexibility to work rostered shifts, across a 7 day roster
- General knowledge of Melbourne and Regional Victoria is desirable
- Previous experience in a Visitor Services environment or similar is desirable.

**What we can offer you at City of Melbourne**
- **Attractive Remuneration & Benefits**: Excellent pay package with a range of exciting benefits. Flexible working, excellent leave entitlements, study assistance & other great corporate discounts.
- **Career Progression**:Career development support and opportunities to learn new skills within a creative and exciting environment
- **Permanent Part Time Opportunities**: There are **two** permanent part time opportunities available based in the Visitor Centre and Cooks' Cottage in Fitzroy Gardens.
- **Work-Life Balance and Hybrid Working**:At the City of Melbourne, we champion work-life balance; manage your own schedule, and explore alternative work arrangements, including ADO options.
- **Vibrant and Ambitious Team**: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.

**How to apply**

This is a fantastic and dynamic opportunity to build on the career you have developed to date and become an integral part of the vibrant energy that defines Melbourne city. If you have a genuine commitment and passion for making a difference in the community, this could be the role for you
- Attach your resume
- Attach a separate cover letter addressing the key selection criteria (under ‘what you will bring’, no more than two pages)

For further information about the position please refer to the position description below or contact

**_

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy - City of Melbourne

  • Visitor Experience Officer

    4 months ago

    Melbourne, Australia Shrine of Remembrance Trust Full time

    Location: Melbourne | CBD Job type: Ongoing - full time or part time Organisation: Shrine of Remembrance Trust **Salary**: $56,834 - $64,911 Occupation: Hospitality and Tourism Reference: VG/VISITOREXPERIENCE The Shrine of Remembrance is Victoria's pre-eminent memorial to the service and sacrifice of Australian men and women in times of war and...

  • Visitor Experience Officer

    4 months ago

    Melbourne City Centre, Australia Shrine of Remembrance Full time

    **Please note**: This position is paid at Grade 1.1 during the initial training period, increasing to Grade 2.1 with a salary of $56,834- $64,911(+penalties) upon successful completion. The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community. **What You'll Do**: The position reports to the Visitor...

  • Visitor Experience Officer

    3 months ago

    Melbourne, Australia Royal Botanic Gardens Full time

    Who We Are Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne. What You'll Do The Visitor Experience Officer is responsible for delivering proactive, responsive, and high-quality service to all visitors at Royal Botanic Gardens...

  • Visitor Experience Officer

    3 months ago

    Melbourne, Australia Royal Botanic Gardens Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Casual Organisation: Royal Botanic Gardens Victoria **Salary**: $66,923 - $73,932 Occupation: Hospitality and Tourism Reference: VG/422123 **Who We Are** Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and...

  • Visitor Services Officer

    4 months ago

    Melbourne, Australia State Library of Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Library of Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/SLV/EXP/1814562 At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment...

  • Visitor Services Officer

    4 months ago

    Melbourne City Centre, Australia State Library of Victoria Full time

    Are you a customer service champion, passionate about helping people? - Do you enjoy greeting the community with a smile? - Work in an iconic building in one of Melbourne's most recognisable landmarks! About the Library State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world. We believe in the...

  • Visitor Engagement Officer Immagration Museum

    4 months ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Museum Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/MV/3107A Australia's largest public museum organisation is seeking a Visitor Engagement Officer is committed to customer service and enjoy helping people have the best possible experience in a...

  • Visitor Experience Supervisor

    6 months ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Visitor Experience Supervisor for an Iconic Tourist Attraction! $80 - $85k + Super perm role! - Belgrave **Your new company** This iconic heritage railway, located in the southern foothills of the Dandenong Ranges in Melbourne, Australia, is a narrow gauge line that opened in the early 20th century. It’s one of the most popular steam heritage railways...

  • Supervisor, Visitor Experience

    3 months ago

    Melbourne, Australia Arts Centre Melbourne Full time

    **Job no**: 493766 **Work type**: Casual **Location**: Melbourne - CBD **Categories**: Customer Service - Lead and motivate key customer service teams - Casual role, training provided - $33.79 per hour plus 25% casual loading and superannuation **About the Role** You will lead and support our Visitor Experience team in delivering outstanding customer...

  • Visitor Engagement Officer Immagration Museum

    4 months ago

    Melbourne City Centre, Australia Museums Victoria Full time

    Visitor Engagement Officer - Immigration Museum Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment. **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural...

  • Administrative Assistant, Visitor Experiences

    3 months ago

    Melbourne, Australia Arts Centre Melbourne Full time

    **Job no**: 493762 **Work type**: Variable time fixed-term **Location**: Melbourne - CBD **Categories**: Administration & Office Support, Customer Service - 12 month parental leave cover, training provided - Recruitment will involve an interview and mock administration exercise - Experience with HumanForce software (desirable) **About the Role** In the...

  • Office Experience Host

    7 months ago

    Melbourne, Australia The Hassett Group Full time

    Diverse role with lots of special projects - Melbourne CDB Location in the hustle and bustle of the city - $70-$80,000 plus super on offer **ABOUT OUR CLIENT AND THE ROLE** Our client is a highly successful, large scale property developer who require an experienced Office Experience Host to support the team in providing a white gloved concierge service to...

  • Experience Leader

    7 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Office Experience Associate

    2 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    About the Job">Easygo is seeking an experienced Office Experience Associate to join our team in Melbourne. As a key member of our front desk operations, you will be responsible for delivering exceptional customer service and supporting the smooth day-to-day functioning of our offices.">Your primary responsibilities will include managing mail and parcel...

  • Office Experience Coordinator

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a leading company in AU, committed to creating a better world of work. We strive to foster a work environment that truly cares for and develops our employees, while creating lasting positive impact.SalaryWe offer a competitive compensation package, including an estimated salary of $95,000 - $110,000 per annum, depending on...

  • Coordinator, Community Visitors Program

    13 hours ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    About us The Office of the Public Advocate (OPA) is an independent statutory agency that aims to protect the rights and enhance the position of people with disabilities in Victoria. OPA is a human rights organisation that promotes the diversity and inclusion of all people. OPA's vision is of a just and inclusive society that values and respects people from...

  • Programs Officer, First Peoples Experiences

    4 weeks ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Museum Victoria **Salary**: Salary not specified Occupation: Aboriginal and Torres Strait Islander services Reference: VG/MV9498 Australia's largest public museum organisation is seeking a Programs Officer, First Peoples Experiences?at Melbourne Museum. **Programs Officer, First Peoples...

  • Programs Officer, First Peoples Experiences

    4 weeks ago

    Melbourne City Centre, Australia Museums Victoria Full time

    **Programs Officer, First Peoples Experiences** (Aboriginal and/or Torres Strait Islander Identified Position)** Australia's largest public museum organisation is seeking a Programs Officer, First Peoples Experiences at Melbourne Museum. **ABOUT MUSEUMS VICTORIA**: **WHO ARE WE**: Museum Victoria cares for the State's scientific and cultural collections,...

  • Patient and Visitor Support

    6 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management Reference: 25764 - **Two positions available: Part time 22.8...

  • Workplace Experience Assistant

    2 months ago

    Melbourne, Australia Easygo Gaming Full time

    **What's in it for you?** Are you an outgoing and friendly person looking for a role where you can be the first person people meet when coming into the office of a growing business? Are you looking to build on your admin skills but like to mix people skills with paperwork? Then we may have the perfect role for you! We are looking for a Workplace Experience...