Supervisor, Visitor Experience

2 months ago

Melbourne, Australia Arts Centre Melbourne Full time

**Job no**: 493766
**Work type**: Casual
**Location**: Melbourne - CBD
**Categories**: Customer Service
- Lead and motivate key customer service teams
- Casual role, training provided
- $33.79 per hour plus 25% casual loading and superannuation

**About the Role**

You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be experienced in resolving customer issues in a professional, timely manner, whilst ensuring the operational needs of the Visitor Experience team are being met.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.

**Casual role. Salary band 2.2 $33.79 per hour plus 25% casual loading and superannuation.**

**About You**

As a confident, enthusiastic and engaging leader, you bring:

- Significant experience in leading and managing varied service and operational activities
- Significant experience in delivering exemplary customer service
- Significant experience in supervising, motivating and improving the performance of teams
- Moderate experience in developing and maintaining relationships
- Proven experience in conflict resolution and creative problem solving
- Proven ability to prioritise workload in a deadline based environment

**About the Team**

The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.
- At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are _**_not_**_ stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed._
- If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter._

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 11 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 20 Oct 2024 AUS Eastern Daylight Time

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