Visitor Services Officer

2 months ago

Melbourne City Centre, Australia State Library of Victoria Full time

Are you a customer service champion, passionate about helping people?
- Do you enjoy greeting the community with a smile?
- Work in an iconic building in one of Melbourne's most recognisable landmarks

About the Library
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.
We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.
State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.
About the Opportunity
Visitor Services Officers are the public face for State Library Victoria, providing front line support to library visitors and helping to create a warm, welcoming, and supportive environment for all. Visitor Services Officers achieve this by providing directions to spaces, collections, and services, supporting the use library equipment and technology, and assisting visitors to access programming and events. Incumbents in the role require outstanding customer service skills, a visitor centric mindset and the ability to communicate a broad range of information to a diverse audience, which includes children and families.
About You
**In addition, you will have**:

- Demonstrated experience delivering Customer Service as a part of a team in fast-paced workplaces, such as cultural institutions or comparable environments.
- Demonstrated experience in a workplace setting assisting customers to utilise digital tools and technology.
- Demonstrated experience successfully collaborating with internal, multidisciplinary stakeholders.
- A successful track record of providing customer service to a range of different stakeholders, including people from diverse backgrounds and across the wider community.

State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.
State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodivergent people and people of all ages and abilities to apply.
How to apply
- Resume
- Cover letter (maximum 3 pages) summarising how you meet the key selection criteria in the Position Description and the About You section of the advertisement.

Enquiries
Privacy Collection Notice
Information about how we collect and use your personal information, and how you can contact us, can be found here.
Reasonable Adjustments
Advertisement closes at 11.59pm Australian Eastern Standard Time on 13 September 2024.

  • Visitor Engagement Officer Immagration Museum

    2 months ago

    Melbourne City Centre, Australia Museums Victoria Full time

    Visitor Engagement Officer - Immigration Museum Australia's largest public museum organisation is seeking a Visitor Engagement Officer who are committed to customer service and enjoy helping people have the best possible experience in a fun learning environment. **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural...

  • Visitor Services Officer

    2 months ago

    Melbourne, Australia State Library of Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Library of Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/SLV/EXP/1814562 At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment...

  • Visitor Experience Officer

    3 months ago

    Melbourne City Centre, Australia Shrine of Remembrance Full time

    **Please note**: This position is paid at Grade 1.1 during the initial training period, increasing to Grade 2.1 with a salary of $56,834- $64,911(+penalties) upon successful completion. The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community. **What You'll Do**: The position reports to the Visitor...

  • Visitor Experience Officer

    5 months ago

    Melbourne, Australia City of Melbourne Full time

    **Showcase your outstanding customer service skills and expertise in all things Melbourne and Regional Victoria in this role.**: - **2 x Permanent Part Time Opportunities available (each role is 19 hours per week) based in the Visitor Centre and Cooks' Cottage in Fitzroy Gardens.**: - **$60,501.00 (Pro-rated for part-time) + 11% Superannuation** **About...

  • Visitor Engagement Officer Immagration Museum

    2 months ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Museum Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/MV/3107A Australia's largest public museum organisation is seeking a Visitor Engagement Officer is committed to customer service and enjoy helping people have the best possible experience in a...

  • Visitor Experience Officer

    3 months ago

    Melbourne, Australia Shrine of Remembrance Trust Full time

    Location: Melbourne | CBD Job type: Ongoing - full time or part time Organisation: Shrine of Remembrance Trust **Salary**: $56,834 - $64,911 Occupation: Hospitality and Tourism Reference: VG/VISITOREXPERIENCE The Shrine of Remembrance is Victoria's pre-eminent memorial to the service and sacrifice of Australian men and women in times of war and...

  • Chamber Services Officer

    4 weeks ago

    Melbourne City Centre, Australia Parliament of Victoria Full time

    **Chamber Services Officer*** **Department of the Legislative Council** At the Department of the Legislative Council, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. - Fixed term, full time opportunity - PoV Grade 2.2, $66,063 -...

  • Visitor Experience Officer

    1 month ago

    Melbourne, Australia Royal Botanic Gardens Full time

    Who We Are Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne. What You'll Do The Visitor Experience Officer is responsible for delivering proactive, responsive, and high-quality service to all visitors at Royal Botanic Gardens...

  • Visitor Experience Officer

    1 month ago

    Melbourne, Australia Royal Botanic Gardens Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Casual Organisation: Royal Botanic Gardens Victoria **Salary**: $66,923 - $73,932 Occupation: Hospitality and Tourism Reference: VG/422123 **Who We Are** Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and...

  • Training Officer

    2 months ago

    Darwin City, Australia Training Officer Full time

    About Institute of Skills and Training Australia (ISTA) ISTA is a Registered Training Organisation (RTO) that delivers high quality training catering for various styles of learning. ISTA is a highly innovative and creative leader in the training and education sector, delivering quality training within Australia and internationally.ISTA is a part of a larger...

  • Receptionist Office Coordinator

    3 months ago

    Melbourne City Centre, Australia HAYS Full time

    An exciting Receptionist | Office Coordinator job located in Melbourne! - PART TIME - Part-Time (Mon-Thurs) - Permanent Role **Your new company** Opportunity to join a thriving Melbourne-based events company seeking an experienced receptionist to join their team on a part-time basis. If you are an enthusiastic individual with excellent communication skills,...

  • Bookings and Enquiries Officer

    2 months ago

    Melbourne City Centre, Australia Museums Victoria Full time

    Bookings & Enquiries Officer Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria. **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum,...

  • Assistant Facilities Officer

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    A part-time opportunity with a State Government organisation 2 days per week **Your new company** Are you passionate about maintaining efficient and well-managed facilities while providing exceptional customer service? Do you thrive in a dynamic work environment where you can contribute to the smooth operation of a State Government department? If so, we...

  • Office Coordinator

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    Office Coordinator | Part Time | Permanent Opportunity **Your new company** Opportunity to work for a highly successful global organisation in an Office Coordinator/Receptionist role. They are seeking a highly motivated and organised individual to join our team on a permanent basis. **Your new role** Key responsibilities include: - Manage the day-to-day...

  • Tours & Outreach Officer

    5 months ago

    Melbourne City Centre, Australia Parliament of Victoria Full time

    Tours and Customer Service unit Department of the Legislative Assembly At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. About the role The Tours and Customer Service unit sits within...

  • Supervisor, Visitor Experience

    1 month ago

    Melbourne, Australia Arts Centre Melbourne Full time

    **Job no**: 493766 **Work type**: Casual **Location**: Melbourne - CBD **Categories**: Customer Service - Lead and motivate key customer service teams - Casual role, training provided - $33.79 per hour plus 25% casual loading and superannuation **About the Role** You will lead and support our Visitor Experience team in delivering outstanding customer...

  • Retail Officer

    3 months ago

    Melbourne City Centre, Australia Shrine of Remembrance Full time

    **Please note**: This position is a Grade 2.1 with a salary of $56,834- $64,911(+penalties) The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community. **What You'll Do**: The position reports to the Visitor Experience Manager and is supervised on a day-to-day basis by the designated member of the Visitor...

  • Admin Officer Receptionist

    3 months ago

    Melbourne City Centre, Australia HAYS Full time

    Great opportunity for an experienced Administrator! The Office-based Admin Officer/Receptionist is a key support role responsible for providing administrative assistance, managing front desk operations, creating a positive and welcoming environment for clients and employees. This position involves assisting with general and business relative administrative...

  • Supervisor, Visitor Experience

    1 month ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    About the RoleWe are seeking a highly skilled and experienced Supervisor to lead and support our Visitor Experience team in delivering outstanding customer service to our visitors. The successful candidate will be responsible for ensuring the efficient and effective operation of their assigned front of house venue, resolving customer issues in a professional...

  • Supervisor, Visitor Experience

    1 month ago

    Melbourne, Australia Arts Centre Melbourne Full time

    Lead and motivate key customer service teams Casual role, training provided $33.79 per hour plus 25% casual loading and superannuation About the Role You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue....