Relationship Manager

2 months ago

Greater Adelaide SA, Australia Commonwealth Bank Full time

**Who are we?**

As part of the broader Home Buying team, **Third Party Banking **is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

**Do work that matters**

As a **Relationship Manager **(known internally as ' **_Relationship Manager Essential+ Tier _**' given that this is an _office/desk-based _RM role), you'll be reporting directly to the State Sales Manager and be responsible for driving profitable business by providing strong relationship as well as sales support management to a client base of brokers and advisers in the promotion of CommBank home loans and banking products for the Group.

**More specifically you will**:

- Develop effective relationships with new and existing brokers (phone based role)
- Ensure the provision of consistently accurate technical, loan structuring and policy support to brokers to maximise sales outcomes and identify training and development issues
- Drive the continuous improvement of brokers’ knowledge and service standards to maximise sales activity
- Take ownership of customer needs and identify appropriate service and product solutions, ensure that settlements are maximised, and that customer retention risks are identified and proactively resolved
- Work in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives
- Be a change advocate, understanding regulatory initiatives and be agile to implement as part of ongoing broker education

**We’re interested in hearing from people who have**:

- Working knowledge of CommSee
- Intermediate MS Excel skills
- Excellent industry knowledge of both local and national housing and mortgage broker markets, and prior experience in and knowledge of mortgage/lending products and services
- Demonstrated ability in sales, business development and relationship management, with strong interpersonal, verbal and written communication skills
- Commercial acumen, and an understanding of the Group’s credit and risk policies
- The capacity to work in a busy, commercial, competitive environment, and the ability to meet objectives and targets

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 17/09/2024

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